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Mobile Access and Adoption of the Swedish National Patient Portal
Department of Women's and Children's Health, Uppsala university, Uppsala, Sweden.
Harvard Medical School and Beth Israel Deaconess Medical Center, Boston, USA.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-2597-1079
2020 (English)In: Studies in Health Technology and Informatics, ISSN 0926-9630, E-ISSN 1879-8365, Vol. 275, p. 82-86Article in journal (Refereed) Published
Abstract [en]

Patient portals are used as a means to facilitate communication, performing administrative tasks, or accessing one's health record. In a retrospective analysis of real-world data from the Swedish National Patient Portal 1177.se, we describe the rate of adoption over time, as well as how patterns of device usage have changed over time. In Jan 2013, 53% of all visits were made from a computer, and 38% from a mobile phone. By June 2020, 77% of all visits were made from a mobile phone and only 20% from a computer. These results underline the importance of designing responsive patient portals that allow patients to use any device without losing functionality or usability.

Place, publisher, year, edition, pages
IOS Press, 2020. Vol. 275, p. 82-86
Keywords [en]
Patient portals, adoption, mobile access
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:oru:diva-87557DOI: 10.3233/SHTI200699PubMedID: 33227745OAI: oai:DiVA.org:oru-87557DiVA, id: diva2:1503388
Available from: 2020-11-24 Created: 2020-11-24 Last updated: 2020-11-24Bibliographically approved

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Scandurra, Isabella

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  • nn-NB
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Output format
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  • asciidoc
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