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Factors influencing patient-perceived quality of care in psychiatric hospitals in Taiwan
Department of Nursing, College of Medicine, National Cheng Kung University and Hospital, Tainan, Taiwan.
National Taiwan University College of Medicine School of Nursing, Taipei, Taiwan; National Taiwan University Hospital Nursing Department, Taipei, Taiwan.
Örebro University, School of Health Sciences. Örebro University Hospital. University Health Care Research Center, Faculty of Medicine and Health, Örebro University, Örebro, Sweden; Health Science, Faculty of Health, Care and Nursing, Norwegian University of Science and Technology (NTNU), Gjövik, Norway.ORCID iD: 0000-0002-2157-8579
Örebro University, School of Health Sciences. University Health Care Research Center.ORCID iD: 0000-0002-6703-7575
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2021 (English)In: Archives of Psychiatric Nursing, ISSN 0883-9417, E-ISSN 1532-8228, Vol. 35, no 1, p. 9-16Article in journal (Refereed) Published
Abstract [en]

Patient-perceived quality of inpatient/outpatient psychiatric care remains under-researched. A cross-sectional survey with purposive sampling comprising 567 inpatients and 549 outpatients was conducted among eight psychiatric care facilities in Taiwan to examine the factors influencing patient-perceived care quality. Inpatients and outpatients perceived moderate quality of care, where "Encounter" was reported as the highest dimension. Inpatients perceived "Secure environment" as the lowest; outpatients rated "Discharge/Referring" as the lowest. Hospital region and customer loyalty were significantly associated with patient-perceived care quality. Other significant factors were also identified: inpatient employment, perceived mental health and treatment effects, understanding diagnosis, previous treatment, and visited by appointment.

Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 35, no 1, p. 9-16
Keywords [en]
Customer loyalty, Inpatient and outpatient care, Quality in psychiatric care, Survey
National Category
Nursing
Identifiers
URN: urn:nbn:se:oru:diva-89744DOI: 10.1016/j.apnu.2020.10.006ISI: 000618883500002PubMedID: 33593521Scopus ID: 2-s2.0-85096537442OAI: oai:DiVA.org:oru-89744DiVA, id: diva2:1529425
Note

Funding Agencies:

Taiwan Nurse Association (TWNA) under its Programme Grants for Excellence Research TWNA-108202

National Cheng Kung University Hospital's Project Grants for Evidence-Based Medicine Research NCKUH-10805018

Taiwan Ministry of Science and Technology's Project Grant MOST 104-2314-B-006-047-MY3

Available from: 2021-02-18 Created: 2021-02-18 Last updated: 2021-03-16Bibliographically approved

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Schröder, AgnetaLundqvist, Lars-Olov

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