Factors influencing patient-perceived quality of care in psychiatric hospitals in TaiwanShow others and affiliations
2021 (English)In: Archives of Psychiatric Nursing, ISSN 0883-9417, E-ISSN 1532-8228, Vol. 35, no 1, p. 9-16Article in journal (Refereed) Published
Abstract [en]
Patient-perceived quality of inpatient/outpatient psychiatric care remains under-researched. A cross-sectional survey with purposive sampling comprising 567 inpatients and 549 outpatients was conducted among eight psychiatric care facilities in Taiwan to examine the factors influencing patient-perceived care quality. Inpatients and outpatients perceived moderate quality of care, where "Encounter" was reported as the highest dimension. Inpatients perceived "Secure environment" as the lowest; outpatients rated "Discharge/Referring" as the lowest. Hospital region and customer loyalty were significantly associated with patient-perceived care quality. Other significant factors were also identified: inpatient employment, perceived mental health and treatment effects, understanding diagnosis, previous treatment, and visited by appointment.
Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 35, no 1, p. 9-16
Keywords [en]
Customer loyalty, Inpatient and outpatient care, Quality in psychiatric care, Survey
National Category
Nursing
Identifiers
URN: urn:nbn:se:oru:diva-89744DOI: 10.1016/j.apnu.2020.10.006ISI: 000618883500002PubMedID: 33593521Scopus ID: 2-s2.0-85096537442OAI: oai:DiVA.org:oru-89744DiVA, id: diva2:1529425
Note
Funding Agencies:
Taiwan Nurse Association (TWNA) under its Programme Grants for Excellence Research TWNA-108202
National Cheng Kung University Hospital's Project Grants for Evidence-Based Medicine Research NCKUH-10805018
Taiwan Ministry of Science and Technology's Project Grant MOST 104-2314-B-006-047-MY3
2021-02-182021-02-182021-03-16Bibliographically approved