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Healthcare Professionals' Experiences of the Work Environment After Patients' Access to Their Electronic Health Records: A Qualitative Study in Primary Care
Healthcare Sciences and E-health, Dept of Women's and Children's Health, Uppsala University, Sweden.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-2597-1079
Department of Information Technology, Uppsala University, Sweden.
Healthcare Sciences and E-health, Dept of Women's and Children's Health, Uppsala University, Sweden.
2022 (English)In: Studies in Health Technology and Informatics, ISSN 0926-9630, E-ISSN 1879-8365, Vol. 294, p. 530-534Article in journal (Refereed) Published
Abstract [en]

For healthcare personnel, the work environment is already challenging, and when eHealth systems are introduced they are often considered to further add to the complexity. This paper investigates the impact of patients' access to their electronic health records on healthcare professionals' work environment in a primary care setting in Sweden. A work environment theory-driven analysis, focusing on perceived demands, control and support, was conducted on 14 semi-structured interviews of different primary care professionals. The professionals expressed a slight increase in demands, loss of control and some increase and decrease of support. This study discusses insights on how patients' access to health records can have an impact on healthcare professionals' work environment.

Place, publisher, year, edition, pages
IOS Press, 2022. Vol. 294, p. 530-534
Keywords [en]
Demand-Control-Support model, Patient Accessible Electronic Health Records, Primary Care, Work Environment
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:oru:diva-99543DOI: 10.3233/SHTI220515PubMedID: 35612136OAI: oai:DiVA.org:oru-99543DiVA, id: diva2:1670159
Available from: 2022-06-15 Created: 2022-06-15 Last updated: 2022-06-15Bibliographically approved

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Scandurra, Isabella

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