This research used a collection of consumer reviews on cruises from two online portals to evaluate the relationship between overall customer satisfaction and different cruise experiences. Hospitality basics, especially dining and service, emerge as being important predictors of overall satisfaction, perceived value and ship quality. Comparison of satisfaction ratings and food cost across cruise lines suggest that cutting costs in this area faces a tradeoff with declining satisfaction that may be of greater value than the cost savings. These, and other review metrics, can form the basis of a theoretical underpinning for managerial accounting metrics in the all-inclusive hospitality sectors.