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The Emerging Technologies of Digital Payments and Associated Challenges: A Systematic Literature Review
Örebro University, Örebro University School of Business. Department of Informatics.
Örebro University, Örebro University School of Business. Department of Informatics.ORCID iD: 0000-0002-7907-6037
Örebro University, Örebro University School of Business. Department of Informatics.ORCID iD: 0000-0002-3722-6797
2023 (English)In: Future Internet, E-ISSN 1999-5903, Vol. 15, no 1, p. 1-21Article, review/survey (Refereed) Published
Abstract [en]

The interplay between finance and technology with the use of the internet triggered the emergence of digital payment technologies. Such technological innovation in the payment industry is the foundation for financial inclusion. However, despite the continuous progress and potential of moving the payment landscape towards digital payments and connecting the population to the ubiquitous digital environment, some critical issues need to be addressed to achieve a more harmonious inclusive and sustainable cashless society. The study aims to provide a comprehensive literature review on the emerging digital payment technologies and associated challenges. By systematically reviewing existing empirical studies, this study puts forward the state-of-the-art classification of digital payment technologies and presents four categories of digital payment technologies: card payment, e-payment, mobile payment and cryptocurrencies. Subsequently, the paper presents the key challenges in digital payment technologies categorized into broad themes: social, economic, technical, awareness and legal. The classification and categorization of payment technologies and associated challenges can be useful to both researchers and practitioners to understand, elucidate and develop a coherent digital payment strategy.

Place, publisher, year, edition, pages
Basel, Switzerland: MDPI, 2023. Vol. 15, no 1, p. 1-21
Keywords [en]
digital payment technology, digital payment system, mobile payment, e-payment, cryptocurrency, card payment, challenges, systematic review
National Category
Human Aspects of ICT Information Systems, Social aspects
Research subject
Informatics; Business Studies
Identifiers
URN: urn:nbn:se:oru:diva-102880DOI: 10.3390/fi15010021ISI: 000915189200001Scopus ID: 2-s2.0-85146796685OAI: oai:DiVA.org:oru-102880DiVA, id: diva2:1722815
Available from: 2022-12-31 Created: 2022-12-31 Last updated: 2024-03-06Bibliographically approved

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Khando, KhandoIslam, M. SirajulGao, Shang

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