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The rubber band effect: Managing the stability-change paradox in routines
HEC Montréal, 3000, chemin de la Côte-Sainte-Catherine, Montréal, Canada.ORCID iD: 0000-0002-3469-4800
Umeå School of Business, Economics and Statistics, Samhällsvetarhuset, Umeå University, Umeå, Sweden.ORCID iD: 0000-0001-5564-360X
Management Discipline Group, University of Technology Sydney, Ultimo NSW, Australia.ORCID iD: 0000-0002-0519-8824
Nova School of Business and Economics, Universidade Nova de Lisboa, Campus de Campolide, Lisbon, Portugal.
2022 (English)In: Scandinavian Journal of Management, ISSN 0956-5221, E-ISSN 1873-3387, Vol. 38, no 2, article id 101194Article in journal (Refereed) Published
Abstract [en]

Organizational routines embody the stability-change duality: for routines to be consistent, actors performing them must improvise to adjust to changing conditions. While these interdependent aspects are often intuitively navigated by organizational actors, sometimes they can manifest as contradictory, paradoxical requirements. Using a paradox lens, this paper explores how individuals deal with tensions as they oscillate between preserving and altering routines. Building on an ethnography of an emergency room, we unpack routine dynamics and identify three tensions with paradoxical attributes: learning vs. efficiency, flexibility vs. compliance, and au-tonomy vs. control. When triggers render tensions salient, organizational members rely on three responses (avoiding, shrinking, and stretching) to deal with tensions while performing routines. Based on these findings, we contribute to the routines and paradox literatures by discussing how routines are used as rubber bands in balancing tensions.

Place, publisher, year, edition, pages
Elsevier, 2022. Vol. 38, no 2, article id 101194
Keywords [en]
Routines, Paradox, Organizational paradoxes, Stability, Change, Tensions, Emergency room, Extreme context
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-104301DOI: 10.1016/j.scaman.2022.101194ISI: 000777738100001Scopus ID: 2-s2.0-85123595839OAI: oai:DiVA.org:oru-104301DiVA, id: diva2:1737648
Available from: 2023-02-17 Created: 2023-02-17 Last updated: 2024-06-20Bibliographically approved

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Rosales, Virginia

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