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Mission Impossible? Applying AI Ethical Guidelines for Automation in Social Work
Örebro University, Örebro University School of Business. (CERIS)
Örebro University, Örebro University School of Business. (CERIS)
Örebro University, Örebro University School of Business. (CERIS)
2022 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

In this research we investigate how ethical guidelines can be applied in the context of a robotic process automation (RPA) that makes decisions on income support in a Swedish social work agency. Our purpose is to identify ethical concerns that might be subject for regulation and governance when new RPA technology has been implemented in the decision-making process.As a first step we apply the assessment list for trustworthy artificial intelligence (ALTAI) as the evaluation framework. The rapid growth of AI techniques has made both the public and private sector call for new ethical and regulatory frameworks (e.g., Stahl et al., 2021; Schneiderman, 2020). As a response, the area of ethical guidelines for AI has been particularly active where a diverse range of organizations, researchers and national bodies work with and debate ethical frameworks and principles to make use of, or control, these new techniques to serve people and society.Our research question is three-folded: i) How is the RPA implemented and how can the implementation be described? ii) What ethical concerns emerge when income support decision-making is handed over to a RPA? iii) Where can ALTAI provide support for identifying ethical concerns in the context of social work RPA decision-making? We contribute with a description of the RPA as an anatomy of the digital infrastructure for automation of income support in the case municipality and an analysis of the RPA in relation to each key requirement of ALTAI summarizing ethical concerns. We end with preliminary conclusions on the applicability of ALTAI to capture ethical considerations in the context of RPA in social work.

Place, publisher, year, edition, pages
2022.
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-109637OAI: oai:DiVA.org:oru-109637DiVA, id: diva2:1810671
Conference
OASIS 2022 on Criticality and Values in Digital Transformation Research (IFIP WG 8.2), Copenhagen, Denmark, December 10, 2022
Available from: 2023-11-08 Created: 2023-11-08 Last updated: 2023-11-09Bibliographically approved

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Lagsten, JennyAndersson, AnnikaKolkowska, Ella

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
  • en-GB
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  • nn-NB
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Output format
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