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Factors Influencing Merchants’ Adoption of Cashless Payment Systems in Sweden
Örebro University, Örebro University School of Business. Department of Informatics.
Örebro University, Örebro University School of Business. Department of Informatics.ORCID iD: 0000-0002-7907-6037
Örebro University, Örebro University School of Business. Department of Informatics.ORCID iD: 0000-0002-3722-6797
2023 (English)In: New Sustainable Horizons in Artificial Intelligence and Digital Solutions: 22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2023, Curitiba, Brazil, November 9–11, 2023, Proceedings / [ed] Marijn Janssen; Luiz Pinheiro; Ricardo Matheus; Fernanda Frankenberger; Yogesh K. Dwivedi; Ilias O. Pappas; Matti Mäntymäki, Springer, 2023Conference paper, Published paper (Refereed)
Abstract [en]

Sweden is practically becoming a cashless society and possesses a clear sign of future competitiveness in cashless payment which has a wider impact on businesses and society at large. However, according to the existing research, there is a lack of comprehensive understanding of how this cashless society has shaped up and how such competitiveness can be sustained over time. There has been much research on consumer adoption of cashless payment systems, but the research on adoption by merchants is scant. Thus, considering the critical role they play in the cashless payment ecosystem, this study aims to understand the factors influencing the adoption of cashless payment systems from Swedish merchants’ perspective. The study used qualitative thematic analysis to identify seven factors: convenience, cost, trust, risks, norm, regulation, and customer preference. The findings contribute to limited knowledge of cashless payment systems in the context of Sweden and can be transferable to other countries.

Place, publisher, year, edition, pages
Springer, 2023.
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 14316
Keywords [en]
Cashless Payment Systems, Adoption Factors, Swedish Merchants, Thematic Analysis, Cashless Society
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-110184DOI: 10.1007/978-3-031-50040-4_27Scopus ID: 2-s2.0-85180549406ISBN: 9783031500398 (print)ISBN: 9783031500404 (electronic)OAI: oai:DiVA.org:oru-110184DiVA, id: diva2:1819027
Conference
22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society (I3E 2023), Curitiba, Brazil, November 9-11, 2023
Available from: 2023-12-12 Created: 2023-12-12 Last updated: 2024-03-05Bibliographically approved

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Khando, KhandoIslam, M. SirajulGao, Shang

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