oru.sePublikationer
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Developing public e-services for several stakeholders: a multifaceted view of the needs for an e-service
Örebro University, Swedish Business School at Örebro University. (Informatik)
Linköpings universitet.
Linköpings universitet.
2009 (English)In: Proceeding of the 17th European Conference on Information Systems (ECIS 2009) / [ed] Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, 2009, 653-664 p.Conference paper, (Refereed)
Abstract [en]

This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multi facetted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public e-service implementation. We have studied a development project resulting in an e-service for handling student anonymity when marking written exams in higher education. In this case we have identified five stakeholder groups related to this e-service; students, teachers, course administrators, exam guards, and the university at an agency level. All of them having certain expectations and fears about the new situation. By presenting this diversity in opinions we add further complexity to the discussion of building trust or mistrust for administration and technology when developing public e-services.

Place, publisher, year, edition, pages
2009. 653-664 p.
Keyword [en]
Public e-services, e-government, stakeholders, trust
National Category
Information Science
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-8693ISBN: 978-88-6129-391-5 (print)OAI: oai:DiVA.org:oru-8693DiVA: diva2:279955
Conference
The 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, 2009
Available from: 2009-12-07 Created: 2009-12-07 Last updated: 2012-10-04Bibliographically approved

Open Access in DiVA

No full text

Other links

http://www.ecis2009.it/papers/ecis2009-0182.pdf

Search in DiVA

By author/editor
Axelsson, Karin
By organisation
Swedish Business School at Örebro University
Information Science

Search outside of DiVA

GoogleGoogle Scholar

Total: 35 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf