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Spreadsheet End User Development and Knowledge Management
Örebro University, Swedish Business School at Örebro University. (Electronic government)
2009 (English)In: Encyclopedia of information science and technology / [ed] Mehdi Khosrow-Pour, Hershey, PA: IGI Global, 2009, 2, 3564-3569 p.Chapter in book (Other academic)
Abstract [en]

In the early days of computers, expertise was needed in order to use computers. As IT tools have become more powerful and user friendly, more and more people have been able to use computers and programs as tools when carrying out working tasks. Nowadays, it is possible for people without special IT training to develop Information Systems (IS) that only IT specialists could have done some years ago. In this paper End User Development (EUD) using a Spreadsheet Program (SP) is discussed from a knowledge management perspective. EUD can be a part of an organization’s effort to take advantage of existing, often tacit, knowledge or creating new knowledge. An end user is a person who acts both as a user and a systems developer. A typical feature of an end user is that he has a good (often unique) knowledge of the business and the work related to the IS in question, which is called the User Developed Application. It is the combination of these two sorts of knowledge which is the key to EUD as knowledge management. The aim of this of this chapter is to relate EUD to knowledge management and, specifically, to describe how tacit knowledge can be audited when end users develop spreadsheet systems for their own domain of expertise. The main source is a set of qualitative case studies carried out between 1995 and 2005. (Avdic, 1999; Westin, Avdic & Roberts, 2005)

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2009, 2. 3564-3569 p.
Keyword [en]
End user developer, End user development, End User Application, Knowledge Management, Tacit knowledge, Explicit knowledge, Communities of Practice
National Category
Information Science
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-8914DOI: 10.4018/978-1-60566-026-4.ch568ISBN: 9781605660264 (print)OAI: oai:DiVA.org:oru-8914DiVA: diva2:283014
Available from: 2009-12-22 Created: 2009-12-22 Last updated: 2017-03-15Bibliographically approved

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Swedish Business School at Örebro University
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf