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Conceptions of emergency calls: emergency communication in an age of mobile communication and prevalence of anxiety
Örebro University, School of Humanities, Education and Social Sciences.
2010 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 18, no 3, p. 165-174Article in journal (Refereed) Published
Abstract [en]

In a mobile communication environment, people’s interactions with public emergency assistance organizations become transformed. Sociologists argue that we live in an age when fear and anxiety are increasingly evident in public discourse; this paper explores Swedish conceptions of emergency calls, in light of this trend. A qualitative study examined eight focus groups, each containing 36 Swedish citizens aged 16–71 years, concerning various uses of mobile telephony. The paper concludes that citizen mobile telephony use places great demands on the public safety answering point (PSAP). Consumer expectations are dominated by increased necessity for trustworthy and helpful interaction with PSAP operators.

Place, publisher, year, edition, pages
Oxford: Wiley-Blackwell , 2010. Vol. 18, no 3, p. 165-174
Keyword [en]
Crisis communication, Culture of fear, Emergency communication, Emergency management, Emergency calls, Mobile phones, Risk.
National Category
Media and Communications
Research subject
Media and Communication Studies
Identifiers
URN: urn:nbn:se:oru:diva-12221DOI: 10.1111/j.1468-5973.2010.00613.xOAI: oai:DiVA.org:oru-12221DiVA: diva2:357192
Projects
Crisis Communication in a Digital Age
Available from: 2010-10-20 Created: 2010-10-15 Last updated: 2017-12-12Bibliographically approved

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Eriksson, Mats

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  • en-US
  • fi-FI
  • nn-NO
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  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf