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Towards a roadmap for user involvement in e-government service development
Högskolan Skövde, Skövde, Sweden.
Högskolan Skövde, Skövde, Sweden.
Örebro University, Swedish Business School at Örebro University. (MELAB)ORCID iD: 0000-0002-3265-7627
Örebro University, Swedish Business School at Örebro University. (MELAB)ORCID iD: 0000-0003-2304-7170
2010 (English)In: Electronic government / [ed] Maria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl, Berlin, Germany: Springer , 2010, p. 251-262Conference paper, Published paper (Refereed)
Abstract [en]

New technology means new ways of both developing, providing and consuming services. In the strive for government organizations to build and maintain relationships with its citizens, e-presence is highly important. E-services are one way to go, and it has been argued that user participation is an important part of developing said services. In this paper we analyze a selection of user participation approaches from a goal perspective to see how they fit in an e-government service development context., In doing so, we identify four challenges that need to be addressed when including users in the development: 1) Identifying the user target segment, 2) Identifying the individual user within each segment, 3) Getting users to participate, and 4) Lacking adequate skills

Place, publisher, year, edition, pages
Berlin, Germany: Springer , 2010. p. 251-262
Series
Lecture Notes in Computer Science ; 6228
Keywords [en]
E-services, E-government, E-service development, User participation
National Category
Computer and Information Sciences Information Systems
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-12780DOI: 10.1007/978-3-642-14799-9_22ISI: 000286404000022Scopus ID: 2-s2.0-78049333861OAI: oai:DiVA.org:oru-12780DiVA, id: diva2:381323
Conference
9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010
Available from: 2010-12-27 Created: 2010-12-27 Last updated: 2018-01-12Bibliographically approved

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Karlsson, FredrikHedström, Karin

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CiteExportLink to record
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  • apa
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  • de-DE
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Output format
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