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Internet technology to achieve supply chain performance
Linköping Institute of Technology, Logistics Management, Linköping, Sweden and Royal Institute of Technology, Södertälje, Sweden.
Örebro University, Department of Business, Economics, Statistics and Informatics.ORCID iD: 0000-0003-1920-8867
2005 (English)In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 11, no 4, p. 403-417Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link.

Design/methodology/approach – The study is based on the expressed interest from the researched companies how to take advantage of the internet in building competitive business processes in the supply chain. The quest for external customer-value creation becomes a critical managerial task in strengthening the strategic position of the supply chain. The study seeks to integrate the use of theories of marketing, strategic sourcing, core competencies, and transaction costs, in a supply chain perspective.

Findings – Applying the internet with solely a focus on cost reduction could lead to high supply chain effectiveness without realizing potential customer value-perception opportunities. Also, assuring strategic consistency when leaning on cooperation is a critical supply management subject. Finally, the internet is a driving force in managing alliances.

Research limitations/implications – The framework of the value-delivery system and the concept of value shortfalls, as theoretical understanding and managerial implications, deserve to be taken into certain consideration in future studies of supply chain performance.

Practical implications – The managerial implications point out three potential routes in the internet use: as a strategic collaborative posture to compete with superior external customer-value delivery; in increasing supply chain efficiency and gradually shifting attention toward customer-perceived value; in extracting economic value through continual refinements of current logistics operations.

Originality/value – A systemic value-delivery view where the value-exchange process is illustrated with delivery performance, actual achievement, and value shortfall.

Place, publisher, year, edition, pages
2005. Vol. 11, no 4, p. 403-417
Keywords [en]
Delivery services, Distribution management, Integration, Internet, Supply chain management
National Category
Social Sciences Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:oru:diva-15372DOI: 10.1108/14637150510609426OAI: oai:DiVA.org:oru-15372DiVA, id: diva2:412723
Available from: 2011-04-26 Created: 2011-04-26 Last updated: 2019-04-05Bibliographically approved
In thesis
1. Value creation and loyalty in exchange relationships: a dynamic perspective
Open this publication in new window or tab >>Value creation and loyalty in exchange relationships: a dynamic perspective
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks.

The aim of this dissertation is to describe and analyze how loyalty and value creation shortfalls influence business relationship dynamics. It is claimed that shortfalls in value creation reflect a discrepancy between anticipated or present performance compared with business partners’ expectations.

In this dissertation, a dynamic perspective is applied to substantiate how critical episodes influence the continuity of relationships taking a progressive or regressive course of development. The study focuses on shortfalls in value creation and indicates troublesome aspects in term of the dimensions of customer satisfaction, trust and commitment. Accordingly, it directs attention towards the heterogeneous influence of business relationship dynamics which is caused by loyalty antecedents in specific episodes of value creation shortfalls.

The main contribution of this dissertation is a portrayal of 11 different episodes of shortfalls in value creation, which indicates the stabilizing role of loyalty antecedents in different dynamic business relations.

In essence, the findings specify that perceived or anticipated shortfalls in value creation imply an increased awareness among managers to account for loyalty antecedents in dynamic relationships. First, shortfalls in value creation are related to discrepancies between value proposition and value change. Second, stability can be achieved by substitution between trust and commitment (i.e. formalization) when there is a lack of value realization or value capture. Third, the formation of managerial commitment in goal congruence is crucial for stability when shortfalls relate to contingencies in the managerial system of control and coordination. The conclusions in this dissertation signify how loyalty antecedents may not be sequentially connected or activated along the relationship development process. In addition, these loyalty antecedents are occasionally inherently inconsistent in continuous and dynamic relationships.

This dissertation consists of an extended summary and seven research papers. The applied method is characterized by both multiple and single case study approaches. Furthermore, the qualitative and multidimensional approach used is pertinent to the discussion of value creation and loyalty in contrast to employing a single theory framework.

Place, publisher, year, edition, pages
Örebro: Örebro universitet, 2011. p. 148
Series
Örebro Studies in Business - Dissertations ; 2
Keywords
Marketing, Industrial marketing, Value creation, Shortfall, Loyalty, Business relationship, Trust, Commitment, Customer satisfaction.
National Category
Social Sciences Business Administration
Research subject
Business Studies
Identifiers
urn:nbn:se:oru:diva-14958 (URN)978-91-7668-791-8 (ISBN)
Public defence
2011-04-29, Örebro universitet, Hörsal M, (Musikhögskolan), Fakultetsgatan 1, Örebro, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2011-03-15 Created: 2011-03-15 Last updated: 2019-04-05Bibliographically approved

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