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E-service research trends in the domain of e-Government: a contemporary study
Örebro University, Swedish Business School at Örebro University. (Informatics)ORCID iD: 0000-0002-7907-6037
Roskilde University, Roskilde, Denmark.
2011 (English)In: International Journal of E-Services and Mobile Applications, ISSN 1941-627X, E-ISSN 1941-627X, Vol. 3, no 1, p. 38-55Article in journal (Refereed) Published
Abstract [en]

Government ‘e-service’ as a subfield of the e-government domain has been gaining attention topractitioners and academicians alike due to the growing use of information and communicationtechnologies at the individual, organizational and societal levels. This paper conducts a thoroughliterature review to examine the e-service research trends during the period between 2005 and2009 mostly in terms of, research methods, theoretical models and frameworks employed aswell as type of research questions. The results show that there has been a good amount ofpapers focusing on ‘e-Service’ within the field of e-government with a good combination ofresearch methods and theories. In particular the findings show that technology acceptance,evaluation and system architecture are the most common themes, that circa half of the studiessurveyed focus on the organizational perspective and that the most employed research methodsare case studies and surveys, often with a mix of both types of methodologies.

Place, publisher, year, edition, pages
Hershey, PA: IGI-Global , 2011. Vol. 3, no 1, p. 38-55
Keywords [en]
e-Service, e-Government, contemporary research, public sector, information technology, information systems
National Category
Human Aspects of ICT Information Systems
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-17275DOI: 10.4018/jesma.2011010103OAI: oai:DiVA.org:oru-17275DiVA, id: diva2:441685
Available from: 2011-09-18 Created: 2011-09-18 Last updated: 2018-05-03Bibliographically approved

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Islam, M. Sirajul

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf