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Emotional labour and emotional strain among Swedish prison officers
Örebro University, School of Law, Psychology and Social Work. (Centrum för kriminologisk forskning/socialt arbete)
Örebro University, School of Law, Psychology and Social Work. (CEntrum för kriminologisk forskning/socialt arbete)
Örebro University, School of Humanities, Education and Social Sciences. (Centrum för kriminologisk forskning/socialt arbete)ORCID iD: 0000-0002-5683-179X
2011 (English)In: European Journal of Criminology, ISSN 1477-3708, E-ISSN 1741-2609, Vol. 8, no 6, p. 469-483Article in journal (Refereed) Published
Abstract [en]

This article explores emotional labour strategies among Swedish prison officers, and shows how these affect their well-being. Case studies of five Swedish prisons and a national survey of prison officers are used. Analysis indicates that prison officers perform complex forms of emotional labour. Owing to differences in subcultures and informal norms, the strategies officers use in managing their displays of emotion vary between wings and roles. Different strategies may cause different kinds of emotional strain. So-called ‘surface acting’ may lead to cynicism and alienation, whereas ‘deep acting’ may lead to stress and exhaustion. Finally, the lack of opportunities for recovery is discussed.

Place, publisher, year, edition, pages
London: Sage Publications, 2011. Vol. 8, no 6, p. 469-483
Keywords [en]
prison officer, emotional labour, emotional strain
National Category
Social Work
Research subject
Social Work
Identifiers
URN: urn:nbn:se:oru:diva-20500DOI: 10.1177/1477370811413806ISI: 000297310700004Scopus ID: 2-s2.0-81755163940OAI: oai:DiVA.org:oru-20500DiVA, id: diva2:462585
Available from: 2011-12-07 Created: 2011-12-07 Last updated: 2017-12-08Bibliographically approved
In thesis
1. Managing the dilemma: occupational culture and identity among prison officers
Open this publication in new window or tab >>Managing the dilemma: occupational culture and identity among prison officers
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Örebro: Örebro universitet, 2011. p. 153
Series
Örebro Studies in Social work, ISSN 1651-145X ; 9
National Category
Social Work
Research subject
Social Work
Identifiers
urn:nbn:se:oru:diva-17212 (URN)978-91-7668-831-1 (ISBN)
Public defence
2011-12-02, Örebro universitet, Hörsal L, Fakultetsgatan 1, Örebro, 10:15 (English)
Opponent
Supervisors
Available from: 2011-09-09 Created: 2011-09-09 Last updated: 2017-10-17Bibliographically approved

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Nylander, Per ÅkeLindberg, OddBruhn, Anders

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