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Exploring citizens’ possibilities to participate in public e-service development
Högskolan i Skövde, Skövde, Sweden.
Örebro University, Swedish Business School at Örebro University. (Informatik)ORCID iD: 0000-0002-3265-7627
2011 (English)In: Electronic government and electronic participation: joint proceedings of ongoing research and projects of IFIP EGOV and ePart 2011 / [ed] J.-L. Chappelet, O. Glassey, M. Janssen, A. Macintosh, J. Scholl, E. Tambouris, M. A. Wimmer, Linz: TRAUNER Verlag, 2011Conference paper, Published paper (Refereed)
Abstract [en]

The increased interest for user participation in development of public electronic services (public e-services for short) is expected to bring similar value as it has done in other systems development projects. Existing research, however, has shown that introducing user participation to public e-service development is associated with a number of challenges. We have in this paper explored the challenges a) getting users to participate, and b) lacking adequate skills, in the context of three user participation schools. Our interview results show that citizens in general are interested to participate in public e-service development, and favour user participation schools with a high degree of active participation.Moreover, citizens’ ability to participate is high with respect to ICT-knowledge. However, their knowledge of laws, regulations and business processes related to public authorities in general is low, thus limiting citizens’ ability to participate.

Place, publisher, year, edition, pages
Linz: TRAUNER Verlag, 2011.
Series
Schriftenreihe Informatik ; 37
National Category
Information Systems
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-20516ISBN: 978-3-85499-515-9 (print)OAI: oai:DiVA.org:oru-20516DiVA, id: diva2:462921
Conference
IFIP EGov 2011, 29 August – 1 September, 2011, Delft, Netherlands
Available from: 2011-12-08 Created: 2011-12-08 Last updated: 2018-05-03Bibliographically approved

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Karlsson, Fredrik

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Swedish Business School at Örebro University
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf