oru.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Trust in public safety answering points: a Swedish national survey in the late modern network society
Örebro University, School of Humanities, Education and Social Sciences.
2011 (English)In: Journal of Homeland Security and Emergency Management, ISSN 2194-6361, E-ISSN 1547-7355, Vol. 8, no 1, p. 50-Article in journal (Refereed) Published
Abstract [en]

This study presents descriptive data from the 2009 Riks-SOM, a national Swedish public opinion survey (n=1501) on trust in the Swedish public safety answering point (PSAP), 112/SOS Alarm. Of special importance in the study is the trust in light of citizens' perception of mobile phones as a "lifeline" in everyday life. The main conclusion is that vulnerable groups like citizens with foreign citizenship, citizens in the largest towns of Sweden (Stockholm, Gothenburg and Malmo), the elderly and people in poorer health have relatively the lowest levels of trust in 112/SOS Alarm. Another conclusion is that a rather large number of individuals, who believe that a mobile phone increases the security in everyday life to a very high degree, also seem to have very high levels of trust in 112/SOS Alarm. The study appears to be the first main public opinion survey on the issue of trust in PSAP in correlation to the view of the mobile phone as a lifeline.

Place, publisher, year, edition, pages
2011. Vol. 8, no 1, p. 50-
Keywords [en]
trust, crisis communication, mobile phones, emergency management, emergency calls, network society
National Category
Media and Communications
Research subject
Media and Communication Studies
Identifiers
URN: urn:nbn:se:oru:diva-21009DOI: 10.2202/1547-7355.1864ISI: 000295486200001OAI: oai:DiVA.org:oru-21009DiVA, id: diva2:475923
Available from: 2012-01-11 Created: 2012-01-11 Last updated: 2017-12-08Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Eriksson, Mats

Search in DiVA

By author/editor
Eriksson, Mats
By organisation
School of Humanities, Education and Social Sciences
In the same journal
Journal of Homeland Security and Emergency Management
Media and Communications

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 462 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf