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Olämpligt bemötande av klienter inom socialtjänsten
Örebro University, Department of Social and Political Sciences.
Örebro University, Department of Social and Political Sciences.
1997 (Swedish)Report (Other academic)Alternative title
Inappropriate behaviour against the client in the welfare office (English)
Abstract [sv]

Syftet är att undersöka om olämpligt bemötande förekommer och på vad sätt vid samtal med klienter inom socialtjänsten. En kritisk granskning av 10 inspelade samtal  genomfördes. Totalt 34 olika fenomen av olämpligt bemötande förekom och dessa kunde i stort inordnas i 6 huvuddrag,  nämligen bryta mot lagar, myndigheten vet bäst, formanpassning krävs, driva igenom och kvarhålla fattade beslut, ignorera elementära saklighetsaspekter och ignorera etiska principer och riktlinjer.

Abstract [en]

Ten conversation between social workers and clients were recorded and critically examined. 34 different unsuitable phenomena were found and could be classified into six groups.

Place, publisher, year, edition, pages
1997. , 77 p.
Keyword [en]
treatment, reception, conversation, talk, discussion, dialogue, behavior, behaviour, inappropriate, client, social worker, phenomenon, critical examination, social services, welfare office, ethics, objectivity, unfit, unsuitable, improper
Keyword [sv]
bemötande, diskussion, dialog, socialtjänst, bistånd, socialarbetare, klient, fenomen, saklighet, kritiskt tänkande, kritisk granskning, samtal, socialkontor, socialbyrå, besök, försörjningsstöd, kontroll, etik, förhållningssätt, utveckla, utvärdera, klientperspektiv
National Category
Social Work Psychology
Research subject
Social Work; Psychology
Identifiers
URN: urn:nbn:se:oru:diva-22903OAI: oai:DiVA.org:oru-22903DiVA: diva2:527401
Available from: 2012-05-21 Created: 2012-05-21 Last updated: 2012-05-21Bibliographically approved

Open Access in DiVA

fulltext(236 kB)683 downloads
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File name FULLTEXT01.pdfFile size 236 kBChecksum SHA-512
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Edvardsson, Bo
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf