oru.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
“You can't make this a science!”: Analyzing decision support systems in political contexts
Örebro University, Örebro University School of Business. (Informatik)
Örebro University, Örebro University School of Business. (Informatik)ORCID iD: 0000-0002-3713-346X
Örebro University, School of Humanities, Education and Social Sciences.ORCID iD: 0000-0001-7291-2875
2012 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 29, no 4, p. 543-552Article in journal (Refereed) Published
Abstract [en]

This paper reports on problems and conflicts encountered when using decision support systems (DSS) in political contexts. Based on a literature study and two case studies we describe problems encountered in relation not only to the DSS itself, but also to the political decision process. The case studies have been carried out in two cities in Sweden that at different times but in similar situations have used DSS in order to reach a decision in complicated and contested matters. In both cases we have previously found that the method and IT tool used for decision analysis were appreciated by most participants, but the inherent rationality of the DSS was in conflict with how participants usually make decisions as well as with the political process. The assumption was that a strict and open method would make grounds for clear decisions, but the results of the decision process were none of the cases implemented. In one case the result of the decision analysis was that no clear decision was made. In the other case the lowest ranked alternative was implemented. Furthermore, in neither city the method was ever used again. We therefore ask: What are the challenges and limitations to using DSS in political contexts? Our study shows that challenges relate to selecting and using criteria; eliciting weights for criteria (high level of subjectivity); understanding all the amount of facts available in the system; time constraints; and lack of impact on the final decision. This study contributes to both research and practice by increasing the understanding of what challenges are experienced in DSS use, since the findings can be used as a framework of challenges that should be addressed, in design of systems as well as method for use. The study also contributes to understanding the role of politicians in decision-making and the consequences for the use of DSS. Further, the literature study showed that there are overall very few studies on the actual use of DSS in a political context, and we therefore conclude by encouraging more studies reporting actual use.

Place, publisher, year, edition, pages
Elsevier, 2012. Vol. 29, no 4, p. 543-552
Keywords [en]
Decision support systems (DSS), Multicriteria decision analysis (MCDA), Public sector, Political context, Challenges
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-24435DOI: 10.1016/j.giq.2012.05.007ISI: 000309308300012Scopus ID: 2-s2.0-84866270876OAI: oai:DiVA.org:oru-24435DiVA, id: diva2:544610
Available from: 2012-08-15 Created: 2012-08-15 Last updated: 2017-12-07Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records BETA

Andersson, AnnikaGrönlund, ÅkeÅström, Joachim

Search in DiVA

By author/editor
Andersson, AnnikaGrönlund, ÅkeÅström, Joachim
By organisation
Örebro University School of BusinessSchool of Humanities, Education and Social Sciences
In the same journal
Government Information Quarterly
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 762 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf