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Från transaktion till relation: När bankernas kontanthantering går mot sitt slut
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Banks and cash has for a long time been related to each other and people often visit

bank offices to do cash related errands. During the last couple of years cash has been

replaced by credit cards and other payment methods. The matters which customers

used to do in bank offices, they can today do by themselves by internet or telephone.

Many bank offices have due to this development been able to focus more on

consulting. One of these banks is Swedbank. The aim of the organization is to abolish

all cash related matters. By implementing this change the organization aims to get

more time for consulting. Some of the bank offices have already implemented this

change and the process of doing so has been successful without any resistance from

employees. The lack of resistance is partly thanks to good communication within the

organization, partly because each bank office have been able to decide themselves

when to implement the change. The conclusion of this study shows that the

organizational change has resulted in several effects, of which the increasing focus on

consulting is one. An increased focus on consulting is expected to improve the

relation with the customers.

Place, publisher, year, edition, pages
2012. , p. 39
Keywords [sv]
Organisationsförändring, kontanter, kommunikation, rådgivning, relation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-24562ISRN: ORU-HHS/FEK-GK-2012/0081--SEOAI: oai:DiVA.org:oru-24562DiVA, id: diva2:545393
Subject / course
Företagsekonomi
Presentation
2012-06-01, 10:00 (Swedish)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-09-03 Created: 2012-08-20 Last updated: 2017-10-17Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf