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Att styra de fria: en fallstudie om förutsättningarna för styrning av arbetsprocesser som består av autonomt ensamarbete med en fysisk distans till arbetsledningen
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.
2013 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
To Control the Free : A casestudy on the conditions for control in work processes consisting of solitary autonomus work with a physical distance to the manager (English)
Abstract [en]

To control employees in work processes where much of the work is autonomous and executed from a distance from the supervisor are met by other challenges than in more traditional ones. This is an area where a relatively small amount of research has been conducted. It is therefore of interest to investigate these specific conditions that may prevail in this type of work process further.

The purpose of this thesis is twofold. Firstly we aim to describe how this type of work process is formed in organizations were the workers have a physical distance to the supervisor and the work is executed with a high level of autonomy. Secondly, we aim to study the conditions for management and control in these type of work process.

This thesis is a qualitative case study. To obtain data about the researched subject semi-structured interviews were conducted with the employees and managers of a firm. These were then analyzed against the existing body of research on physical distance, autonomous work processes, Simons (1995) levers of control and agency- and stewardship theory.

As we have seen, there are special conditions for the managers to control in these types of work processes. Since the work is characterized by high level of autonomy management have relatively little insight in what the employees really do and are not able to monitor in a more traditional sense. The work processes also makes it difficult to use different types of control levers such as diagnostic control, since planning for the work assignment are depended on several aspect that could easily change during the course of the day. Instead the management needs to trust the employees in that they execute their work in a professional manner and that they don’t misuse the freedom they are given. The main challenge for the management is therefore to find a way where they can limit the autonomy for those employees which take advantage of the freedom for their own gain without being able to use some of the more traditional control levers. 

Place, publisher, year, edition, pages
2013.
Keywords [en]
Autonomy, work process, autonomous work teams, control systems, management, physical distance
Keywords [sv]
Autonomi, arbetsprocess, autonoma arbetsgrupper, styrsystem, management, fysisk distans
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-31152OAI: oai:DiVA.org:oru-31152DiVA, id: diva2:654648
Subject / course
Företagsekonomi
Supervisors
Examiners
Available from: 2013-10-08 Created: 2013-10-08 Last updated: 2017-10-17Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf