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Påverkar kundnöjdhet och lojalitet lönsamhet?: En studie inom den svenska bankbranschen
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.
2014 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Does customer satisfaction and loyalty affect profit? : A study within the Swedish banking industry (English)
Place, publisher, year, edition, pages
2014. , p. 52
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-34894OAI: oai:DiVA.org:oru-34894DiVA, id: diva2:714561
Subject / course
Företagsekonomi
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Available from: 2014-04-28 Created: 2014-04-28 Last updated: 2017-10-17Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
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