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Emotional labour and emotional strain in late-modern prison work
Örebro University, School of Humanities, Education and Social Sciences. (Sovil)ORCID iD: 0000-0002-5683-179X
Örebro University, School of Law, Psychology and Social Work.
Örebro University, School of Law, Psychology and Social Work.
2009 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper explores emotional labour strategies among Swedish prison officers, and how these affect the emotional strain. Case studies of five Swedish prisons and a national survey of prison officers are used. Analysis indicates that prison officers perform complex emotional labour. Due to differences in subcultures and informal norms, the strategies officers use in managing their emotional display vary between wings and roles. Different strategies may also cause different kinds of emotional strain. Emotional surface acting may lead to cynicism and alienation tendencies, while deep acting may lead to stress and exhaustion.

Place, publisher, year, edition, pages
2009.
National Category
Law and Society
Identifiers
URN: urn:nbn:se:oru:diva-38696OAI: oai:DiVA.org:oru-38696DiVA: diva2:763998
Conference
9th Conference of the European Sociological Association (ESA), Lisbon, Portugal, September 2-5, 2009
Available from: 2014-11-17 Created: 2014-11-17 Last updated: 2017-10-17Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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Output format
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