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Does user centred design work in homecare for elderly?: a retrospective on the OLD@HOME case
Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden.
Örebro University, Orebro University School of Business, Örebro University, Sweden. APRI eHealth, Själevad, Sweden. (informatics/eHealth)ORCID iD: 0000-0002-2597-1079
2011 (English)In: International Journal of Integrated Care, ISSN 1568-4156, E-ISSN 1568-4156, Vol. 11Article in journal, Meeting abstract (Refereed) Published
Abstract [en]

Introduction: Mobile information and communication technology (ICT) has been suggested to improve collaboration in integrated homecare, yet, few successful implementations are available. User centred design (UCD) can improve the usefulness of ICT, however, it is often claimed to be expensive and difficult to use in healthcare. In the action research project OLD@HOME (Sweden 2002–2005) a user centred approach was adapted to the specific context of integrated homecare for elderly.

Aim: To revisit OLD@HOME and explore what methodological adjustments were needed to adapt UCD to integrated homecare of elderly, and what the long-term effects of using UCD were.

Results: Our collaborative design method included all stakeholders and enabled development of both new work situations and new tools. Five years after implementation, the system is still used by home help service personnel, for both homecare- and office-based work, as it provides ubiquitous access to information and communication. Technical support is rarely needed; experienced users handle occurring problems, training and introduction of new users.

Conclusions: We consider the development method a key factor for the OLD@HOME system’s success as it enabled the design of a homecare system that is not only easy to use, but adapted to the context of integrated homecare for elderly

Place, publisher, year, edition, pages
Utrecht: Igitur , 2011. Vol. 11
Keyword [en]
elderly, homecare, mobile information and communication technology
National Category
Computer Science Medical and Health Sciences
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-41843DOI: 10.5334/ijic.731ISI: 000312005400042OAI: oai:DiVA.org:oru-41843DiVA: diva2:781187
Conference
International Congress on Telehealth and Telecare, London, UK, March 2011
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2017-02-22Bibliographically approved

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Scandurra, Isabella
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Orebro University School of Business, Örebro University, Sweden
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
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Output format
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