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Usability Laboratory Test of a Novel Mobile Healthcare Application with Experienced Home Help Service Staff
Centre for eHealth, Uppsala University, Uppsala, Sweden.ORCID iD: 0000-0002-2597-1079
Karolinska University.
Uppsala university.
2008 (English)In: Open Medical Informatics Journal, ISSN 1874-4311, Vol. 2, p. 117-128Article in journal (Refereed) Published
Abstract [en]

Using participatory design, we developed and deployed a mobile Virtual Health Record (VHR) on a personal digital assistant (PDA) together with experienced homecare staff. To assess transferability to a second setting and usability when used by novice users with limited system education the application was tested in a usability lab. Eight participants from another homecare district performed tasks related to daily homecare work using the VHR. Test protocols were analyzed with regard to effectiveness, potential usability problems and user satisfaction. Usability problems having impact on system performance and contextual factors affecting system transferability were uncovered. Questionnaires revealed that the participants frequently used computers, but never PDAs. Surprisingly there were only minor differences in input efficiency between novice and experienced users. The participants were overall satisfied with the application. However, transfer to another district can not be performed, unless by means of careful field observations of contextual differences.

Place, publisher, year, edition, pages
2008. Vol. 2, p. 117-128
National Category
Computer Sciences
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-41896DOI: 10.2174/1874431100802010117PubMedID: 19415140OAI: oai:DiVA.org:oru-41896DiVA, id: diva2:781256
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2018-01-11Bibliographically approved

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Scandurra, IsabellaHägglund, Maria

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