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The balanced scorecard as an intellectual technology
CIC, Stockholm School of Economics, Stockholm, Sweden.
Sch. of Economics and Commercial Law, University of Gothenburg, Gothenburg, Sweden .ORCID iD: 0000-0002-0298-896X
2002 (English)In: Organization, ISSN 1350-5084, E-ISSN 1461-7323, Vol. 9, no 2, 249-273 p.Article in journal (Refereed) Published
Abstract [en]

In this article, we focus on the Balanced Scorecard (BSC) as a discursive practice. Instead of asking whether the figures in the BSC correspond to reality, or whether they serve the users' purposes and behave according to their intentions, we have chosen to analyse how the BSC partakes in shaping the world it is intended to reflect. Two case studies will be presented in order to demonstrate how the BSC works in this respect. In the first case, the main issue is how the BSC both naturalizes alleged cognitive limitations among managers and induces them to replace everyday knowledge with highly selective representations. After that, the BSC is shown to operate simultaneously as a straitjacket on strategic intentions and as a constituent of new patterns of action - but in ways that are loosely coupled to strategic intentions.

Place, publisher, year, edition, pages
2002. Vol. 9, no 2, 249-273 p.
Keyword [en]
Balanced Scorecard; Control; Discursive practice; Intellectual technology; Knowledge; Representation
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:oru:diva-42551DOI: 10.1177/1350508402009002399Scopus ID: 2-s2.0-0037793380OAI: oai:DiVA.org:oru-42551DiVA: diva2:787261
Available from: 2015-02-09 Created: 2015-02-09 Last updated: 2016-09-22Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf