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Erfarenhet, känsla och kommunikation på restaurang: En studie om personalen kan påverka gästens upplevelse med dessa förmågor när något oplanerat inträffar
Örebro University, School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden.
Örebro University, School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Place, publisher, year, edition, pages
2015.
Keyword [sv]
Ledarskap, service recovery, magkänsla, mentor och personalvård
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:oru:diva-46158OAI: oai:DiVA.org:oru-46158DiVA: diva2:861428
Subject / course
Hospitality, Culinary Arts and Meal Science
Supervisors
Examiners
Available from: 2015-10-16 Created: 2015-10-16 Last updated: 2015-10-16Bibliographically approved

Open Access in DiVA

fulltext(769 kB)206 downloads
File information
File name FULLTEXT01.pdfFile size 769 kBChecksum SHA-512
bf0fc1aa1bc9e368303635a0d95b8850c63f3048a3e8e376b8f32f3c6f99d8558ecbf2e1cfe76c3731a91f94f74833bf0137e6afb41b7e81386fb01083afb4b3
Type fulltextMimetype application/pdf

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School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden
Social Sciences

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Total: 206 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf