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Usability of government websites in Uganda
Örebro University, Örebro University School of Business. (ICT4D)ORCID iD: 0000-0003-4855-1971
Curtin University of Technology, Perth, Australia.
2010 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 8, no 1, p. 1-12Article in journal (Refereed) Published
Abstract [en]

Government websites offer great benefits to citizens and governments. Such benefits, however,cannot be realized if websites are unusable. This study investigates usability of government websites in Uganda.Using the feature investigation method, the study evaluated four Ugandan government websites according tothree perspectives. Results show that websites are partially usable in the design layout and navigationperspectives but are rather weak in stating legal policies. Evaluation results provide the Ugandan governmentwith a clear picture of what needs to be improved according to international website design standards. Moreover,the parsimonious evaluation framework proposed in the research is useful for any country that wants to do aquick and easy evaluation of their government websites.

Place, publisher, year, edition, pages
2010. Vol. 8, no 1, p. 1-12
Keywords [en]
e-government, web usability, Uganda, feature inspection method
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-47745OAI: oai:DiVA.org:oru-47745DiVA, id: diva2:896910
Available from: 2016-01-22 Created: 2016-01-22 Last updated: 2017-11-30Bibliographically approved

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Asiimwe, Edgar Napoleon

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf