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Facebook and Twitter in Crisis Communication: A Comparative Study of Crisis Communication Professionals and Citizens
Örebro University, School of Humanities, Education and Social Sciences. DEMICOM, Mid Sweden University, Sundsvall, Sweden.
DEMICOM, Mid Sweden University, Sundsvall, Sweden; Department of Security, Strategy and Leadership, CRISMART, Swedish Defence University, Stockholm, Sweden.
2016 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 24, no 4, p. 198-208Article in journal (Refereed) Published
Abstract [en]

This mixed-methods study presents a comparative analysis of the use and perceived usefulness of Facebook and Twitter, among Swedish citizens and crisis communication professionals, as crisis communication tools and information sources. The use and per-ceived usefulness of Facebook and Twitter are not congruent and consistent betweenthe two different groups, according to the overall study. Communication professionals, for example, report higher levels of perceived usefulness regarding Facebook’s potential as a crisis communication tool than do the citizens. Taken together, the results show that researchers (within social media and crisis communication) and crisis managers both need to deal with the fact that social media is not a homogenous phenome non with a single coherent role in crisis management and communication research and practice.

Place, publisher, year, edition, pages
Wiley-Blackwell, 2016. Vol. 24, no 4, p. 198-208
Keywords [en]
Crisis Communication, Crisis Management, Public Relations, Facebook, Twitter, Social Media
National Category
Media and Communications Economics and Business
Research subject
Media and Communication Studies
Identifiers
URN: urn:nbn:se:oru:diva-50964DOI: 10.1111/1468-5973.12116ISI: 000387793600001Scopus ID: 2-s2.0-84978698516OAI: oai:DiVA.org:oru-50964DiVA, id: diva2:940080
Funder
Swedish Civil Contingencies AgencyAvailable from: 2016-06-20 Created: 2016-06-20 Last updated: 2017-11-28Bibliographically approved

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Eriksson, Mats

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf