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Branding without Unique Brands: Managing similarity and difference in a public sector context
Stein Rokkan Centre for Social Studies, Uni Research, Bergen, Norway.
School of Economics and Business, Norwegian University of Life Sciences, Ås, Norway.
2015 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 17, no 3, p. 443-461Article in journal (Refereed) Published
Abstract [en]

Corporate branding requires organizations to focus on uniqueness and differentiation. At the same time, public institutions must provide equal services in order to gain legitimacy. Hence, corporate branding in the public sector organizations has to handle two concerns simultaneously – securing legitimacy and building reputation. We examine this tension through interviews with communication managers in Norwegian hospitals. Despite large investments in techniques borrowed from corporate branding, the informants were reluctant to talk about branding. Instead, they were more oriented towards the universal character of their hospitals. Four explanations are put forward for why branding has an ambiguous position in Norwegian hospitals.

Place, publisher, year, edition, pages
Routledge, 2015. Vol. 17, no 3, p. 443-461
Keywords [en]
Public sector branding, reputation, differentiation, public sector reforms
National Category
Media and Communications Economics and Business
Identifiers
URN: urn:nbn:se:oru:diva-52086DOI: 10.1080/14719037.2013.841976ISI: 000348509500007Scopus ID: 2-s2.0-84922200443OAI: oai:DiVA.org:oru-52086DiVA, id: diva2:967749
Available from: 2016-09-09 Created: 2016-09-09 Last updated: 2017-11-21Bibliographically approved

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Sataøen, Hogne L.

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  • de-DE
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  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • asciidoc
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