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Part of the big family?: The ambiguity of leading public sector brands
Department of Sociology, Stein Rokkan Center for Social Studies, University of Bergen, Norway.
Department of Government, College of William and Mary, Virginia, VA, United States.
2011 (English)In: Public Leaderhip / [ed] Ramirez, J., Nova Science Publishers, Inc. , 2011, 39-54 p.Chapter in book (Refereed)
Abstract [en]

This chapter presents the findings from a qualitative study of the challenges of brand leadership in a public sector context. Based on 27 interviews with directors of communications in Norwegian public hospitals, we demonstrate how the brand leadership philosophy in this context involves balancing branding techniques with a universalistic public service ethos. While brand leadership normally implies attempts to stand out as unique organizations, the particular context of the hospital sector makes it more important for the hospitals to demonstrate that they are part of a big family of hospitals.

Place, publisher, year, edition, pages
Nova Science Publishers, Inc. , 2011. 39-54 p.
National Category
Media and Communications
URN: urn:nbn:se:oru:diva-52088ScopusID: 2-s2.0-84893016461ISBN: 9781617614613OAI: oai:DiVA.org:oru-52088DiVA: diva2:967764
Available from: 2016-09-09 Created: 2016-09-09 Last updated: 2016-09-21Bibliographically approved

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