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  • 1.
    Höijer, Birgitta
    et al.
    Örebro universitet, Humanistiska institutionen.
    Rasmussen, Joel
    Örebro universitet, Humanistiska institutionen.
    Making sense of violent events in public spaces: citizens' cognitions and emotions of society and self in relation to mediated violence2007Inngår i: Nordicom Review, ISSN 1403-1108, E-ISSN 2001-5119, Vol. 28, nr 1, s. 3-15Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Violence in public spaces gives headlines in the media and is an issue of great concern for the public. It is threatening both on the societal and private level and shakes our belief in the rational and secure social world that was formulated by modernity and the welfare state. The article takes it point of departure in unforeseeable violent events in public spaces that in the media are labelled acts of madness and in which the perpetrators are pointed out as suffering from mental disorders. Results are presented from a study of how citizens attach social and cultural meanings to such events and it is shown how the meanings can be understood in relation to transformations in the emotional-cognitive climate of contemporary society. A culturally conditioned fear and worry, dilemmas and processes of individualization are discussed as crucial dimensions in institutional and public thinking about society and everyday life.

  • 2.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Attitudes in risk discourse2013Inngår i: Rhetoric in Society 4 Book of abstracts: Copenhagen January 15-18, 2013, 2013, s. -20Konferansepaper (Annet vitenskapelig)
  • 3.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Communicating safety programs: the power in shaping occupational identities and risks2008Inngår i: The IAMCR Congress of Media Research, 2008Konferansepaper (Annet vitenskapelig)
  • 4.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Conflicting interpretations of workplace accidents: A critical communication perspective2007Konferansepaper (Fagfellevurdert)
  • 5.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Deliberative communications ethics, its criticism, and proposal for research on attitudes as expressive acts in risk discourse2011Inngår i: Risk, Uncertainty and Policy, European Sociological Association, 2011, 2011Konferansepaper (Fagfellevurdert)
  • 6.
    Rasmussen, Joel
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Discourses and identity positionings in chemical plant employees' accounts of incident reporting2011Inngår i: Communicating risks: towards the threat society / [ed] Stig Arne Nohrstedt, Göteborg: Nordicom , 2011, s. 197-222Kapittel i bok, del av antologi (Fagfellevurdert)
  • 7.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Doing “Being” Responsible Risk Communicators at Work2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    While previous research has demonstrated that an increasing burden of responsibility is placed on employees for the risks and health problems they face, less attention has been paid to the increased communication requirements this development involves. Bridging this gap, this article investigates how social interaction is used by employees and chair to negotiate employees becoming responsible risk communication subjects. Using positioning analysis (Bamberg 2005), the study examines five safety meeting episodes, and demonstrates how the responsibilization of employees’ risk communication extends questions of a) form – such as the duration of talk, b) paper-work, c) genuineness, d) contributing on-topic, e) economization, and f) reliability regardless of illness and place. The study contributes to research on both workplace meetings and changes in workplace communication.

  • 8.
    Rasmussen, Joel
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Enabling selves to conduct themselves safely: safety committee discourse as governmentality in practice2011Inngår i: Human Relations, ISSN 0018-7267, E-ISSN 1741-282X, Vol. 64, nr 3, s. 459-478Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    A developing body of literature argues that workplace safety is increasingly becoming the responsibility of employees who are the potential victims of hazards. Although interaction is an integral part of enacting and justifying these responsibilization processes, previous research has not provided detailed analysis of organizational talk in this regard. Following Brownlie’s (2004) ‘analytic bridging’ of Foucault and close discourse analysis, this study centres on a safety committee meeting, and demonstrates how governmentality is exercised as senior managers seek the consent of other employees for behavioural-safety implementation. Three discursive strategies are analysed in detail, examining the construction and invocation of: 1) an equal partnership through collaborative and vague talk; 2) hierarchy through directives and declaratives; 3) competitiveness by the establishment of a factory-versus-factory contest. In sum, these discursive strategies forcefully combine constructions of reciprocal relations together with disciplinary discourse that mandates compliance with program implementation.

  • 9.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Fact and fabrication in interviews: a response to radical constructionist critique2007Inngår i: The 18th Nordic Conference for Media and Communication Research (NordMedia 2007), 2007Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    What qualititive research interviews can and cannot say has become an increasingly contested matter within the social sciences. Prominent scholars as Jonathan Potter and David Silverman adhere that qualitative interviews can not say much about neither inner cognitive processes nor an outer social reality. Their object of study is the micro speech act; what constitutes norms of interaction, how facts are constructed and preferred impressions achieved. Their far-reaching arguments for an anti-essentialist understanding of interview material, bring radical constructionism to the fore. Considering its impact and bold claims, radical constructivism require consideration and response. The position defended in this article claim that interviews may be valid not only considering what is done in a specific speech act. An immaculate representation of inner and outer realities is however out of the question. An interviewer rather embark on a task that involve both distance and relation, as Martin Buber has explained. Topics that are discussed regard culture expressed in interviews, as an instance of social reality, and as a hinderance as well as a positive force between interactors. Moreover, speech act theory and the proposed omni-presence of impression management are contrasted with theory of the self and Martin Buber's writings on being and seeming. Finally, and perhaps most important, qualitative interviews equal means for academia to approach and qualitatively and systematically learn about the circumstances of diverse citizens, which means that definitions of what is true and just may be formulated from a better view.

  • 10.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Governing safe operations at a distance: Enacting responsible risk communication at work2016Inngår i: Studies of Discourse and Governmentality: New Perspectives and Methods / [ed] P. McIlvenny, J. Zhukova Klausen & L. Bang Lindegaard, Amsterdam: John Benjamins Publishing Company, 2016, s. 179-207Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    This chapter argues that today's organizational risk management, where employees are to adopt routines for proper self-control, is fruitfully approached as what Rose and Miller (1992) term governing-at-a-distance. Governing that relies on internal control and the self-governing capacity of citizens requires people to be involved in communication that signifies responsible behaviour. If there is hierarchical monitoring, then it is communication that is supervised which makes the signifying practices all the more important. While previous research has demonstrated that an increasing burden of responsibility is placed on citizens for the risks and health problems they face or envisage, less attention has been paid to the increased communication requirements this development involves. Bridging this gap, this chapter investigates how social interaction in meetings works to facilitate employees to become responsible risk communication subjects. An intensive discourse analysis of five safety meeting episodes demonstrates how the responsibilization of employees’ risk communication extends questions of a) form – such as the duration of talk, b) paper work, c) genuineness, d) contributing on-topic, e) economization, and f) reliability regardless of illness and place. The study takes inspiration from positioning analysis (e.g. Bamberg, 2005), allowing for a detailed account of the moment-to-moment process of responsibilization, something that previous research on risk management tends to skim over.

  • 11.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Governing the workplace or the worker?: evolving dilemmas in chemical professionals' discourse on occupational health and safety2013Inngår i: Discourse & Communication, ISSN 1750-4813, E-ISSN 1750-4821, Vol. 7, nr 1, s. 75-94Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This article analyses occupational health and safety discourse, bringing special attention to dilemmas that emerge as employees name and negotiate particular risks and safety measures. The study is based on 46 interviews conducted with employees in three chemical factories, and combines Michel Foucault's conception of governmentality with a discursive psychology approach. The study demonstrates how dilemmas emerge when 1) respondents make others responsible for health and safety risks; 2) they personally assume responsibility as 'risky' workers; and 3) different rationalities - such as environmental and behavioural or hierarchical - appear in the same set of statements. Overall, occupational health and safety management tends to exclude egalitarian beliefs, which creates dilemmas that become visible as speakers find themselves compelled to excuse, ironize or systematically downplay discursive moves that may diminish or exclude themselves or others. Given that previous research suggests that behavioural approaches to health become increasingly widespread in working life, this article contributes by highlighting the presence of dilemmas that implies some flux and openness to change.

  • 12.
    Rasmussen, Joel
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Governing the workplace or the worker?: Evolving dilemmas in chemical professionals naming conventions and in the negotiation of occupational health and safetyManuskript (preprint) (Annet vitenskapelig)
  • 13.
    Rasmussen, Joel
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Governing the workplace or the worker?: Evolving dilemmas in chemical professionals’ naming conventions and in the negotiation of occupational health and safety2011Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This article analyses everyday occupational health and safety discourse, bringing special attention to dilemmas that emerge as employees name and negotiate particular risks and safety measures. The study is based on 46 interviews conducted with employees in three chemical factories, and combines Michel Foucault’s governmentality approach with discourse analysis. The study demonstrates how dilemmas emerge when (1) respondents make others responsible for health and safety risks; (2) they personally assume responsibility as ‘risky’ workers; and (3) different rationalities – such as environmental and behavioural or hierarchical – appear in the same set of statements. Overall, occupational health and safety management tends to exclude egalitarian beliefs, which creates dilemmas that become visible as speakers find themselves compelled to excuse, ironize, or systematically downplay discursive moves that may diminish or exclude themselves or others. Given that previous research suggests that behavioural approaches to health become increasingly widespread in working life, this article contributes by highlighting the presence of dilemmas that implies some flux and openness to change.

  • 14.
    Rasmussen, Joel
    Örebro universitet, Humanistiska institutionen.
    Ideological horizons in the media: mental illness and violent crime2007Inngår i: Ideological horizons in media and citizen discourses: theoretical and methodological approaches / [ed] Birgitta Höijer, Göteborg: Nordicom , 2007, s. 95-117Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 15.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Incident reporting and employee identity: three cases of chemical manufacturers2009Inngår i: 19th Nordic Conference on Media and Communication Research, Nordicom, 2009Konferansepaper (Annet vitenskapelig)
  • 16.
    Rasmussen, Joel
    Örebro universitet, Humanistiska institutionen.
    Kommunikations- och tolkningsperspektiv på olyckor och tillbud i kemiska industrimiljöer2007Rapport (Annet vitenskapelig)
  • 17.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Mediebilden av psykisk ohälsa i samband med terrordåden i Norge 2011: En innehållsanalys av nyhetspressens rapportering2013Rapport (Annet vitenskapelig)
  • 18.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Multimodal analys: att förstå det visuella varumärket2014Inngår i: Kvalitativa metoder i strategisk kommunikation / [ed] Åsa Thelander & Jörgen Eksell, Lund: Studentlitteratur AB, 2014, s. 165-181Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 19.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap. Department of Media & Communication Studies.
    Recent research on the discursive construction of national identity  2017Inngår i: Journal of Multicultural Discourses, ISSN 1744-7143, E-ISSN 1747-6615, Vol. 12, nr 2, s. 181-187Artikkel i tidsskrift (Fagfellevurdert)
  • 20.
    Rasmussen, Joel
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Safety in the making: studies on the discursive construction of risk and safety in the chemical industry2010Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    This compilation thesis aims to analyse how risk and safety are constructed, reproduced, and negotiated by communicative means in safety-critical workplaces. It conceptualizes these communicative moments of shaping and reshaping risk and safety as enmeshed in multiple forms of governing. That is, the management of risk and safety may not only be an employer’s responsibility delegated by the State, in a welfarist fashion, but may take different forms through a variety of institutional practices and communicative means. These defining practices seem particularly urgent to study, since it is through them that the locus of risk may be moved from one type of area or object to another, that attention is or is not paid to certain conditions of human exposure, and that parties are appointed responsible for safety measures.The thesis centres on three safety-critical factories located in Sweden that handle corrosive and/or explosive chemicals. It analyses interviews with various employees as well as recorded talk at a safety committee meeting. Previous research has addressed the existence of a tension between a strategy of individual responsibility and one of collective protection. This study makes a further contribution by demonstrating how these traditions are advocated and negotiated in discourse, and the dilemmas that emerge in the process. Although the study demonstrates that a discourse of collective prevention is reflected and reproduced in some narratives, it also makes evident that a great deal of responsibility is placed on the individual worker to avoid risk. The analysis has been able to show that this is due to the co-presence of traditional, hierarchical advice-giving and self-reproach, which amplify the importance of workers conducting themselves with greater caution, and of those newer concepts and technologies for worker involvement and responsibilization which are implemented in line with neoliberal ideas of human resources utilization.  Furthermore, the thesis demonstrates how employees’ risk and safety discourse exposes dilemmas, especially when, consciously or not, egalitarian norms are taken into account. For instance, the moralizing elements of behavioural discourse are regularly supplemented by mitigating, pronominal, or entirely agentless discursive choices, and thus by an anticipatory display of awareness of egalitarian norms. It is argued that this discoursal softening of workers’ risk responsibilities helps condition the sustained prevalence of a behavioural approach to risk and safety. It also exposes some of its fragility.

    Delarbeid
    1. Enabling selves to conduct themselves safely: safety committee discourse as governmentality in practice
    Åpne denne publikasjonen i ny fane eller vindu >>Enabling selves to conduct themselves safely: safety committee discourse as governmentality in practice
    2011 (engelsk)Inngår i: Human Relations, ISSN 0018-7267, E-ISSN 1741-282X, Vol. 64, nr 3, s. 459-478Artikkel i tidsskrift (Fagfellevurdert) Published
    Abstract [en]

    A developing body of literature argues that workplace safety is increasingly becoming the responsibility of employees who are the potential victims of hazards. Although interaction is an integral part of enacting and justifying these responsibilization processes, previous research has not provided detailed analysis of organizational talk in this regard. Following Brownlie’s (2004) ‘analytic bridging’ of Foucault and close discourse analysis, this study centres on a safety committee meeting, and demonstrates how governmentality is exercised as senior managers seek the consent of other employees for behavioural-safety implementation. Three discursive strategies are analysed in detail, examining the construction and invocation of: 1) an equal partnership through collaborative and vague talk; 2) hierarchy through directives and declaratives; 3) competitiveness by the establishment of a factory-versus-factory contest. In sum, these discursive strategies forcefully combine constructions of reciprocal relations together with disciplinary discourse that mandates compliance with program implementation.

    HSV kategori
    Forskningsprogram
    Medie- och kommunikationsvetenskap
    Identifikatorer
    urn:nbn:se:oru:diva-11509 (URN)10.1177/0018726710380976 (DOI)000287841200007 ()2-s2.0-79952270458 (Scopus ID)
    Tilgjengelig fra: 2010-07-18 Laget: 2010-07-18 Sist oppdatert: 2018-05-02bibliografisk kontrollert
    2. Discourses and identity positionings in chemical plant employees' accounts of incident reporting
    Åpne denne publikasjonen i ny fane eller vindu >>Discourses and identity positionings in chemical plant employees' accounts of incident reporting
    2011 (engelsk)Inngår i: Communicating risks: towards the threat society / [ed] Stig Arne Nohrstedt, Göteborg: Nordicom , 2011, s. 197-222Kapittel i bok, del av antologi (Fagfellevurdert)
    sted, utgiver, år, opplag, sider
    Göteborg: Nordicom, 2011
    Serie
    Research Anthologies and Monographs
    HSV kategori
    Forskningsprogram
    Medie- och kommunikationsvetenskap
    Identifikatorer
    urn:nbn:se:oru:diva-11511 (URN)978-91-86523-13-8 (ISBN)
    Tilgjengelig fra: 2010-07-18 Laget: 2010-07-18 Sist oppdatert: 2017-10-18bibliografisk kontrollert
    3. Governing the workplace or the worker?: Evolving dilemmas in chemical professionals naming conventions and in the negotiation of occupational health and safety
    Åpne denne publikasjonen i ny fane eller vindu >>Governing the workplace or the worker?: Evolving dilemmas in chemical professionals naming conventions and in the negotiation of occupational health and safety
    (engelsk)Manuskript (preprint) (Annet vitenskapelig)
    HSV kategori
    Identifikatorer
    urn:nbn:se:oru:diva-41820 (URN)
    Tilgjengelig fra: 2015-01-15 Laget: 2015-01-15 Sist oppdatert: 2017-10-17bibliografisk kontrollert
    4. Understanding “communication gaps” among personnel in high-risk workplaces from a dialogical perspective
    Åpne denne publikasjonen i ny fane eller vindu >>Understanding “communication gaps” among personnel in high-risk workplaces from a dialogical perspective
    2012 (engelsk)Inngår i: Safety Science, ISSN 0925-7535, E-ISSN 1879-1042, Vol. 50, nr 1, s. 39-47Artikkel i tidsskrift (Fagfellevurdert) Published
    Abstract [en]

    Our primary aim in this paper is to argue for a discourse analytical take on questions of how risk and safety are managed by personnel in high-risk workplaces, with a special focus on constructions of “us” and “them”. Thus, we approach the same issue investigated in many other studies, i.e., diverging safety-related understandings between people representing various occupational groups. We choose to examine so-called communication gaps as they are “talked into being” in discourse, meaning that we treat them as primarily socially constructed. A case analysis based on interviews will be used to illustrate how we can understand this phenomenon from a communicative perspective inspired by Linell’s (1998a) dialogue theory. While previous discourse and safety culture research emphasizes broad patterns and differences between entire professions and departments, we argue that researchers should hesitate to reinforce the notion of homogeneous groups. Instead, there is great value in demonstrating collective social construction processes and commonalities so as to facilitate inter-group solidarity and possibly productive change.

    sted, utgiver, år, opplag, sider
    Amsterdam: Elsevier, 2012
    Emneord
    risk, safety, discourse, methodology, communication gaps
    HSV kategori
    Forskningsprogram
    Medie- och kommunikationsvetenskap
    Identifikatorer
    urn:nbn:se:oru:diva-12697 (URN)10.1016/j.ssci.2011.06.009 (DOI)000296176200005 ()2-s2.0-80053177106 (Scopus ID)
    Merknad

    Funding Agencies:

    Swedish Civil Contingencies Agency 2009-57124

    Competence Centre for Energetic Materials (KCEM) 

    Tilgjengelig fra: 2010-12-12 Laget: 2010-12-12 Sist oppdatert: 2017-12-11bibliografisk kontrollert
  • 21.
    Rasmussen, Joel
    University of Oslo, Oslo, Norway.
    “Should each of us take over the role as watcher?”: Attitudes on Twitter toward the 2014 Norwegian terror alert2015Inngår i: Journal of Multicultural Discourses, ISSN 1744-7143, E-ISSN 1747-6615, Vol. 10, nr 2, s. 197-213Artikkel i tidsskrift (Fagfellevurdert)
  • 22.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    The challenge of improving the public representation of mental illness: a case study of crime reporting and a call for radical change2015Inngår i: Public relations, values and cultural identity / [ed] Enric Ordeix, Valérie Carayol, Ralph Tench, Bruxelles, Belgium: Peter Lang Publishing Group, 2015, s. 181-197Kapittel i bok, del av antologi (Fagfellevurdert)
  • 23.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    The challenge of improving the public representation of mental illness: A case study of crime reporting and a call for radical change2013Inngår i: Strategic Public Relations. Public Values and Cultural Identity: October 3-5, Blanquerna School of Communication and International Relations, Ramon Llull University, Barcelona, Spain, 2013Konferansepaper (Fagfellevurdert)
  • 24.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    “Welcome to Twitter, @CIA. Better Late Than Never”: Communication Professionals’ Views of Social Media Humor and Implications for Organizational Identity2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Security and emergency authorities have traditionally used an official language style in public, but currently social media have become an outlet for informal posts and humor. This article uses positioning analysis (Bamberg, 2005) to discuss the challenges that uses of humor pose for the identity of public officials and organizations. Four dimensions of social media use and humor are suggested to factor into organizational identity construction. Particularly some forms of humor stands contrary to a bureaucratic ethos of impartiality and confidentiality. Thus, dilemmas arise for public authorities that want to remain “in character”. The article contributes to the literature on organizational identity by considering the hitherto overlooked immersion of the use of social media and humor with organizational identity formation.

  • 25.
    Rasmussen, Joel
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    ‘Welcome to Twitter, @CIA. Better late than never’: Communication professionals’ views of social media humour and implications for organizational identity2017Inngår i: Discourse & Communication, ISSN 1750-4813, E-ISSN 1750-4821, Vol. 11, nr 1, s. 89-110Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Public authorities have traditionally used an official language style in public, but currently social media have become an outlet for humour. This article uses positioning analysis to discuss challenges that use of humour poses for the identity of public organizations. Drawing on interviews with communications professionals working in the emergency services sector, the article suggests six evaluative themes that factor into organizational identity construction, such as the frequency and type of humour in social media posts. Indeed, while humour helps fashion more flexible and risk-taking organizational identities, it can also stand contrary to a bureaucratic ethos of public servantship and equal treatment. Dilemmas thus arise for public authorities that seek to adjust to the times and still remain ‘in character’. The article contributes to organizational identity research by considering the hitherto overlooked immersion of social media use, humour and organizational identity formation.

  • 26.
    Rasmussen, Joel
    et al.
    Örebro universitet, Humanistiska institutionen.
    Höijer, Birgitta
    Örebro universitet, Humanistiska institutionen.
    Medborgare om våldsdåd: reaktioner efter mordet på Anna Lindh och andra dåd2005Rapport (Annet vitenskapelig)
  • 27.
    Rasmussen, Joel
    et al.
    Örebro universitet, Humanistiska institutionen.
    Höijer, Birgitta
    Örebro universitet, Humanistiska institutionen.
    Media images of mental illness and psychiatric care in connection with violent crimes: a study of Dagens Nyheter, Aftonbladet and Rapport2005Rapport (Annet vitenskapelig)
  • 28.
    Rasmussen, Joel
    et al.
    University of Oslo, Oslo, Norway.
    Ihlen, Øyvind
    University of Oslo, Oslo, Norway.
    Lessons from Norwegian emergency authorities’ use of social media2015Rapport (Annet vitenskapelig)
    Abstract [en]

    Social media has evolved along with expectations that organizations, including public authorities, would create more dialogue with citizens. This policy brief argues for, first, the importance for public authorities to listen to, follow up on and use social media users’ responses and viewpoints to facilitate dialogue and organizational learning, and, second, the need to more systematically reflect on the causes, meaning, and consequences of the informal tone that some public authorities have come to use in social media.

  • 29.
    Rasmussen, Joel
    et al.
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Ihlen, Øyvind
    Risk, Crisis and Social Media: A Meta-Study of Six Years' Research2015Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The literature on social media use in risk and crisis communication is growing fast and it is time to take stock before looking forward. A review of 108 empirical studies in the area shows how the literature is indeed increasing and focusing on particular social media plat­forms, users, and phases from risk to crisis relief. However, although spanning 40 countries, a large part of the world’s social media users are under-represented in the research. In addition, little attention is given to the question of who is actually reached though social media and effects of the digital divide are rarely discussed. The paper suggests more attention is given questions of equal access to information and ICTs, complementary media channels, and cultural diversity.

  • 30.
    Rasmussen, Joel
    et al.
    Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.
    Ihlen, Øyvind
    Department of Media and Communication, University of Oslo, Oslo, Norway.
    Risk, crisis, and social media: A systematic review of seven years' research2017Inngår i: Nordicom Review, ISSN 1403-1108, E-ISSN 2001-5119, Vol. 38, nr 2, s. 1-17Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The literature on social media use in risk and crisis communication is growing fast, and it is time to take stock before looking forward. A review of 200 empirical studies in the area shows how the literature is indeed increasing and focusing on particular social media platforms, users, and phases from risk to crisis relief. However, although spanning 40 countries, a large proportion of the world’s social media users are under-represented in the research. In addition, little attention is given to the question of who is actually reached through social media, and the effects of the digital divide are rarely discussed. This article suggests that more attention is given to the questions of equal access to information and ICTs, complementary media channels, and cultural diversity. 

  • 31.
    Rasmussen, Joel
    et al.
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Kroon Lundell, Åsa
    Örebro universitet, Akademin för humaniora, utbildning och samhällsvetenskap.
    Understanding “communication gaps” among personnel in high-risk workplaces from a dialogical perspective2012Inngår i: Safety Science, ISSN 0925-7535, E-ISSN 1879-1042, Vol. 50, nr 1, s. 39-47Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Our primary aim in this paper is to argue for a discourse analytical take on questions of how risk and safety are managed by personnel in high-risk workplaces, with a special focus on constructions of “us” and “them”. Thus, we approach the same issue investigated in many other studies, i.e., diverging safety-related understandings between people representing various occupational groups. We choose to examine so-called communication gaps as they are “talked into being” in discourse, meaning that we treat them as primarily socially constructed. A case analysis based on interviews will be used to illustrate how we can understand this phenomenon from a communicative perspective inspired by Linell’s (1998a) dialogue theory. While previous discourse and safety culture research emphasizes broad patterns and differences between entire professions and departments, we argue that researchers should hesitate to reinforce the notion of homogeneous groups. Instead, there is great value in demonstrating collective social construction processes and commonalities so as to facilitate inter-group solidarity and possibly productive change.

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