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  • 1.
    Hellberg, Ann-Sofie
    Örebro University, Örebro University School of Business.
    A Storytelling Approach for Electronic Government Research2016In: 2016 49th Hawaii International Conference on System Sciences (HICSS), IEEE Computer Society, 2016, p. 2657-2666Conference paper (Refereed)
    Abstract [en]

    Electronic government has a history of repeating projects that previously proved difficult to implement. One possible reason for this is that we do not learn enough from past experiences. Lessons are not widely shared and we do not always get the "full story". Only a narrow group have the ability to understand and access research findings. The use of a storytelling approach could make electronic government research more comprehensible, and accessible. It could also be used as an analytical tool to bridge theory and practice. However, storytelling approaches are currently not used within this research field. In this paper, I present an analysis of the value of using storytelling to show how including multiple voices, examining myths, and writing stories could play an important role in dealing with electronic government challenges.

  • 2.
    Hellberg, Ann-Sofie
    Örebro University, Örebro University School of Business.
    Governments in control?: the implications of governance and policy entrepreneurship in electronic government2015Doctoral thesis, comprehensive summary (Other academic)
    List of papers
    1. Health care integration in practice: an institutionalized dilemma
    Open this publication in new window or tab >>Health care integration in practice: an institutionalized dilemma
    2011 (English)In: Electronic government and the information systems perspective / [ed] Kim Normann Andersen, Enrico Francesconi, Åke Grönlund, Tom M. van Engers, Berlin: Springer Berlin/Heidelberg, 2011, p. 1-14Conference paper, Published paper (Refereed)
    Abstract [en]

    Integration in health care is a normative goal, but the legal regulation of government operations across sectors is complex. Many values must be safeguarded and they are therefore legally protected. Interoperability can, however, create value conflicts and there is little empirical research into the constructive attempts to resolve such deep-rooted conflicts. This paper addresses this gap by an in-depth study of how values are institutionalized in laws and government organizations. Data was collected by means of participant observation and narrative interviews. The study showed that value conflicts constitute barriers to integration that were difficult to resolve. One major problem was that the necessary discussion about how the conflicts should be handled could not be held because there was no such arena. Different authorities were governed by different values that were deeply institutionalized; while services were to be integrated, the legal regulating bodies were not.

    Place, publisher, year, edition, pages
    Berlin: Springer Berlin/Heidelberg, 2011
    Series
    Lecture Notes in Computer Science ; 6866
    Keywords
    e-government – interoperability – integration – EHR – legislation
    National Category
    Other Social Sciences Other Social Sciences not elsewhere specified Computer and Information Sciences
    Research subject
    Informatics
    Identifiers
    urn:nbn:se:oru:diva-20564 (URN)10.1007/978-3-642-22961-9_1 (DOI)
    Conference
    Second International Conference, EGOVIS 2011, Toulouse, France,August 29 – September 2
    Available from: 2011-12-13 Created: 2011-12-13 Last updated: 2018-01-12Bibliographically approved
    2. Conflicts in implementing interoperability: re-operationalizing basic values
    Open this publication in new window or tab >>Conflicts in implementing interoperability: re-operationalizing basic values
    2013 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, no 2, p. 154-162Article in journal (Refereed) Published
    Abstract [en]

    Interoperability is a top priority today as governments try to integrate services across departments so as to improve effectiveness as well as efficiency. Integration in government is complicated, as evidenced by a discouraging project failure rate. An often quoted reason is that the complex relationships among government, society, and technology which come into play when integrating multiple organizations are not fully understood. This paper addresses this gap by scrutinizing a large national integration project asking, what is the nature and causes of the conflicts that surface during implementation? Data was collected by means of participant observations and narrative interviews. Seven major conflicts were found, all general because they involve basic values which were in conflict with each other. The values were specified by legislation and strictly operationalized in various government institutions which, consequently, were in disagreement about what was legal and desirable. The findings show that in order to achieve interoperability a "re-operationalization" of these values is necessary. These changes cannot be clearly defined upfront but must be "negotiated" by means of practical achievements that are considered important enough to motivate gradual changes in the way we implement our values in legislation and practices. This means that ambitious integration projects must serve as spearheads in such value change, which is a root cause for delays and even failure.

    Keywords
    eGovernance, eGovernment, Interoperability, Integration, Values, Electronic health records
    National Category
    Information Systems, Social aspects
    Research subject
    Informatics
    Identifiers
    urn:nbn:se:oru:diva-29274 (URN)10.1016/j.giq.2012.10.006 (DOI)000316974200004 ()2-s2.0-84875405741 (Scopus ID)
    Available from: 2013-05-31 Created: 2013-05-31 Last updated: 2017-12-06Bibliographically approved
    3. The story of the sixth myth of open data and open government
    Open this publication in new window or tab >>The story of the sixth myth of open data and open government
    2015 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 9, no 1, article id 35-51Article in journal (Refereed) Published
    Place, publisher, year, edition, pages
    Emerald Group Publishing Limited, 2015
    Keywords
    e-government, open data, open government data, story telling
    National Category
    Information Systems, Social aspects
    Research subject
    Informatics
    Identifiers
    urn:nbn:se:oru:diva-43756 (URN)10.1108/TG-04-2014-0013 (DOI)000213902700003 ()2-s2.0-84925075188 (Scopus ID)
    Funder
    VINNOVA
    Note

    Funding agencies

    Orebro University Research School of Public Affairs  

    VINNOVA, the Swedish Governmental Agency for Innovation Systems 

    Available from: 2015-03-19 Created: 2015-03-19 Last updated: 2018-04-16Bibliographically approved
    4. Policy, process, people and public data
    Open this publication in new window or tab >>Policy, process, people and public data
    2014 (English)In: Electronic Government, 2014, Vol. 8653, p. 265-276Conference paper, Published paper (Refereed)
    Abstract [en]

    The aim of this paper was to analyze an implementation of the public data agenda to address the lack of empirical research on the subject. The focus of the paper is on the interplay between policy, process and people. The approach was qualitative, interpretive research and data was gathered through interaction, interviews and observations over a period of 20 months. Findings showed that the policies are a bit opportunistic and that it is not clear what data that should be made available to attract citizens to take part in the agenda, raw data or processed data? Furthermore, the incentives for citizens to engage in the public data agenda were not obvious. I therefore wonder, do we believe too much in information? Are we being information determinists?

    Series
    Lecture Notes in Computer Science, ISSN 0302-9743 ; 8653
    Keywords
    Public Data, Open Government Data (OGD), Public Sector Infor- mation (PSI), E-government, T-government, Public Sector Reform
    National Category
    Information Systems, Social aspects
    Research subject
    Informatics
    Identifiers
    urn:nbn:se:oru:diva-44660 (URN)10.1007/978-3-662-44426-9_22 (DOI)000362435000022 ()2-s2.0-84906333693 (Scopus ID)978-3-662-44426-9 (ISBN)978-3-662-44425-2 (ISBN)
    Conference
    13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014
    Available from: 2015-05-20 Created: 2015-05-19 Last updated: 2017-10-17Bibliographically approved
  • 3.
    Hellberg, Ann-Sofie
    Örebro University, Swedish Business School at Örebro University.
    Införandet av sammanhållen journalföring i hälso- och sjukvården2011In: Perspektiv på offentlig verksamhet i utveckling: tolv kapitel om demokrati, styrning och effektivitet / [ed] Ann-Sofie Hellberg, Martin Karlsson, Hannu Larsson, Erik Lundberg, Monika Persson, Örebro: Örebro universitet , 2011, p. 47-58Chapter in book (Other academic)
  • 4.
    Hellberg, Ann-Sofie
    Örebro University, Örebro University School of Business.
    Policy, process, people and public data2014In: Electronic Government, 2014, Vol. 8653, p. 265-276Conference paper (Refereed)
    Abstract [en]

    The aim of this paper was to analyze an implementation of the public data agenda to address the lack of empirical research on the subject. The focus of the paper is on the interplay between policy, process and people. The approach was qualitative, interpretive research and data was gathered through interaction, interviews and observations over a period of 20 months. Findings showed that the policies are a bit opportunistic and that it is not clear what data that should be made available to attract citizens to take part in the agenda, raw data or processed data? Furthermore, the incentives for citizens to engage in the public data agenda were not obvious. I therefore wonder, do we believe too much in information? Are we being information determinists?

  • 5.
    Hellberg, Ann-Sofie
    et al.
    Örebro University, Örebro University School of Business.
    Grönlund, Åke
    Örebro University, Örebro University School of Business.
    Conflicts in implementing interoperability: re-operationalizing basic values2013In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, no 2, p. 154-162Article in journal (Refereed)
    Abstract [en]

    Interoperability is a top priority today as governments try to integrate services across departments so as to improve effectiveness as well as efficiency. Integration in government is complicated, as evidenced by a discouraging project failure rate. An often quoted reason is that the complex relationships among government, society, and technology which come into play when integrating multiple organizations are not fully understood. This paper addresses this gap by scrutinizing a large national integration project asking, what is the nature and causes of the conflicts that surface during implementation? Data was collected by means of participant observations and narrative interviews. Seven major conflicts were found, all general because they involve basic values which were in conflict with each other. The values were specified by legislation and strictly operationalized in various government institutions which, consequently, were in disagreement about what was legal and desirable. The findings show that in order to achieve interoperability a "re-operationalization" of these values is necessary. These changes cannot be clearly defined upfront but must be "negotiated" by means of practical achievements that are considered important enough to motivate gradual changes in the way we implement our values in legislation and practices. This means that ambitious integration projects must serve as spearheads in such value change, which is a root cause for delays and even failure.

  • 6.
    Hellberg, Ann-Sofie
    et al.
    Örebro University, Swedish Business School at Örebro University.
    Grönlund, Åke
    Örebro University, Swedish Business School at Örebro University.
    Health care integration in practice: an institutionalized dilemma2011In: Electronic government and the information systems perspective / [ed] Kim Normann Andersen, Enrico Francesconi, Åke Grönlund, Tom M. van Engers, Berlin: Springer Berlin/Heidelberg, 2011, p. 1-14Conference paper (Refereed)
    Abstract [en]

    Integration in health care is a normative goal, but the legal regulation of government operations across sectors is complex. Many values must be safeguarded and they are therefore legally protected. Interoperability can, however, create value conflicts and there is little empirical research into the constructive attempts to resolve such deep-rooted conflicts. This paper addresses this gap by an in-depth study of how values are institutionalized in laws and government organizations. Data was collected by means of participant observation and narrative interviews. The study showed that value conflicts constitute barriers to integration that were difficult to resolve. One major problem was that the necessary discussion about how the conflicts should be handled could not be held because there was no such arena. Different authorities were governed by different values that were deeply institutionalized; while services were to be integrated, the legal regulating bodies were not.

  • 7.
    Hellberg, Ann-Sofie
    et al.
    Örebro University, Örebro University School of Business.
    Hedström, Karin
    Örebro University, Swedish Business School at Örebro University.
    The story of the sixth myth of open data and open government2015In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 9, no 1, article id 35-51Article in journal (Refereed)
  • 8.
    Hellberg, Ann-Sofie
    et al.
    Örebro University, Örebro University School of Business.
    Islam, Sirajul
    Örebro University, Örebro University School of Business.
    Karlsson, Fredrik
    Örebro University, Örebro University School of Business.
    Säkerhet vid molnlösningar2018Report (Other academic)
  • 9.
    Hellberg, Ann-Sofie
    et al.
    Örebro University, Swedish Business School at Örebro University.
    Karlsson, MartinÖrebro University, School of Humanities, Education and Social Sciences.Larsson, HannuÖrebro University, Swedish Business School at Örebro University.Lundberg, ErikÖrebro University, School of Humanities, Education and Social Sciences.Persson, MonikaÖrebro University, School of Humanities, Education and Social Sciences.
    Perspektiv på offentlig verksamhet i utveckling: tolv kapitel om demokrati, styrning och effektivitet2011Collection (editor) (Other academic)
    Abstract [sv]

    Perspektiv på offentlig verksamhet i utveckling - Tolv kapitel om demokrati, styrning och effektivitet samlar texter från doktorander och forskare knutna till Forskarskolan Offentlig verksamhet i utveckling (FOVU) vid Örebro Universitet. Antologin erbjuder en mångdisciplinär och omfångsrik behandling av en rad viktiga utmaningar för dagens offentlig verksamhet. I boken behandlas ämnen som korruption, jämställdhet, trygghet, medborgardialog, sjukskrivning och högerextremism. Målsättningen med boken är att skapa en bro mellan inomvetenskapliga debatter, offentlig praktik och politik. Här erbjuds kortare texter som på ett överskådligt sätt angriper praktikrelevanta ämnen utan att göra avkall på den vetenskapliga kvaliteten. Vissa texter erbjuder forskningsöversikter och reder ut oklarheter i teoretiska debatter, medan andra presenterar resultat av empirisk forskning.

1 - 9 of 9
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