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  • 1.
    Chen, Zhihao
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zheng, Wenying
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zhou, Wenyan
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Gao, Shang
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Effect of Lifestyle on the Adoption of Mobile Services2012In: The eleventh Wuhan international conference on e-business / [ed] Duserick, F. G., Alfred University , 2012, p. 390-397Conference paper (Refereed)
    Abstract [en]

    Although mobile services have gained huge potential market in recent years, the adoption of mobile services has been far slower than expected. Many scholars put forward mobile services adoption models to explore the causes of low adoption of mobile services. But few researchers have explained why different types of services differ in terms of popularity from the view of lifestyle. The authors attempt to explain the adoption of various mobile services in the view of lifestyle through descriptive analysis and ANOVE analysis in China. And the conclusions are as follows: 1) the adoption of different types of mobile services varies with different groups of users, because 2) different groups of users often have their own lifestyles (e.g., new life consciousness, arbitrary consciousness, financial consciousness, etc.), 3) which can significantly affect their intention to adopt various mobile services.

  • 2.
    Ekberg, Siri
    et al.
    Örebro University, Örebro, Sweden.
    Gao, Shang
    Örebro University, Örebro University School of Business.
    Understanding challenges of using ICT in secondary schools in Sweden from teachers' perspective2018In: The international journal of information and learning technology, ISSN 2056-4880, E-ISSN 2056-4899, Vol. 35, no 1, p. 43-55Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to investigate the challenges of using ICT in secondary schools in Sweden from teachers' perspectives.

    Design/methodology/approach: The research followed a qualitative research approach. First, a conceptual framework was developed based on previous research. Then, four teachers, teaching in six different subjects in secondary schools in Sweden, participated in semi-structured interviews that consisted of open-ended questions exploring their views on the challenges of using ICT in secondary schools.

    Findings: According to the results, the authors found that the biggest challenges were associated with the perspective of teaching and teaching preparation. Most challenges from previous research have been re-confirmed by the interviewees in this study. In addition, some new challenges were identified in this study. For instance, the results indicated that it was time consuming to find plagiarism of students' exercises, and there was a lack of ICT training of digital resources provided by the schools.

    Originality/value: The investigation of using ICT in secondary schools is of scientific significance because it enriches the understanding of strengths and challenges of using ICT in educational activities. In particular, this research aims to shed light on challenges that teachers may face when using ICT in secondary schools. This research can also contribute to making future strategic plans for the use of ICT in secondary schools.

  • 3.
    Gao, Shang
    School of business administration, Zhongnan University of Economics and Law, Wuhan, China.
    Explaining mobile services adoption between China and developed countries from a cultural perspective2013In: User Behavior in Ubiquitous Online Environments / [ed] Jean-Eric Pelet and Panagiota Papadopoulou, IGI Global, 2013, p. 84-105Chapter in book (Refereed)
  • 4.
    Gao, Shang
    Norwegian University of Science and Technology, Trondheim, Norway.
    High level modeling and evaluation of multi-channel services2011Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The objective of this thesis is two-fold: (1) to study potential factors which influence users’ adoption of mobile services, and (2) to study important factors to construct a business process support system in a mobile setting. Consequently, this thesis consists of the following two research artifacts. Research artifact one is a mobile service acceptance model (MSAM) to access the adoption of mobile services. Research artifact two is a conceptual modeling language, called business process characterizing model (BPCM), which aims to support business process support system construction in a mobile setting.

    These two research artifacts are closely related. As described in the V-model, system requirements analysis and system acceptance are closely associated with each other. A business process support system in a specific domain in a mobile setting can be regarded as an advanced mobile system or service. Therefore, a good analysis of the system requirements and characteristics of the business processes involved in the domain in terms of BPCM is a key to the success of the adoption of the developed mobile system. Vice versa, some key factors which may influence the adoption of mobile system can also be taken into consideration when analyzing system requirements and characterizing relevant business processes at a high level.

    The MSAM is an extension of the Technology Acceptance Model (TAM), with a consideration of Trust, Context, and Personal Initiatives and Characteristics factors in addition to Perceived Ease of Use and Perceived Usefulness, to study the user adoption of mobile services. In addition, seven research hypotheses based on the research model were developed. Furthermore, in order to operationalize the research model, a survey instrument for measuring the adoption of mobile services was developed using the following steps: (1). Item Creation, (2). Item Refinement, (3). Item Testing. Based on 22 measurement items that were retained, the proposed research model was empirically tested using data collected from a questionnaire of 46 users of a mobile service called eMSIS. The findings revealed that Perceived Initiatives and Characteristics, Trust, Perceived Usefulness and Perceived Ease of Use are key determinants for the users to adopt the mobile service. Context via Perceived Usefulness and Perceived Ease of Use has an indirect effect on Intention to Use. The results indicated that the fitness of the research model was good and the seven research hypotheses were supported. The results and findings derived from this study will not only enhance our understanding of mobile services adoption, but also provide some insights to practitioners for designing and developing mobile services.

    Concerning the second research artifact, BPCM is proposed to describe the main characteristics and properties of a business process in a mobile setting. A BPCM metamodel is defined. Further, to store and query BPCM models, the BPCM repository architecture is presented. In addition, a combined modeling framework consisting of goal modeling, process modeling and business process characterizing modeling is depicted to support business process support system development. To assess the usability and quality of BPCM, a case study with regard to practical arrangements of a conference series was carried out. As for the BPCM language quality, we found that BPCM was able to address most process-oriented knowledge of a business domain with the exception of the control-flow and decomposition aspect. Also bundling of context aspects appeared to be useful. Moreover, the evaluation results also confirmed that the BPCM model could be used as a basis model for developing business process support systems. However, we saw some room for further improvements for BPCM, such as improved tool support for BPCM.

    The contributions of this thesis are summarized as follows.

    • An extended technology acceptance model, called mobile services acceptance model (MSAM), to be used to evaluate the users’ adoption of mobile services

    • A survey instrument to measure intention to use a mobile service

    • A modeling language, called Business Process Characterizing Model (BPCM) to support business process support systems development in a mobile setting

    • A BPCM repository architecture for storing and querying the BPCM model

    • An evaluation of the quality and usability of BPCM for early stage process modeling in a case study

  • 5.
    Gao, Shang
    Department of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Relating Goal Modeling with BPCM Models in a Combined Framework2013In: Computational Science and Its Applications – ICCSA 2013: 13th International Conference, Ho Chi Minh City, Vietnam, June 24-27, 2013, Proceedings, Part III / [ed] Beniamino Murgante, Sanjay Misra, Maurizio Carlini, Carmelo M. Torre, Hong-Quang Nguyen, David Taniar, Bernady O. Apduhan, Osvaldo Gervasi, Springer Berlin/Heidelberg, 2013, p. 33-42Conference paper (Refereed)
    Abstract [en]

    In this paper, the issue of relating goal models with BPCM models in a combined framework is addressed. A business process characterizing model (BPCM) can be seen as a business-oriented model for the use in the early stages of a project, both for traditional development, but also for the development of multi-channel solutions working across a set of contexts. The combined modeling framework consists of goal modeling, process modeling and business process characterizing modeling. The framework is meant to guide both business stakeholders and model developers during modeling-based development. A development methodology to guide the development of goal models in terms of i* from business process characterizing model is proposed. Furthermore, the development methodology is illustrated by an exemplar of call for sponsors case in the field of scientific conference organization.

  • 6.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Chen, Zhihao
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zheng, Wenying
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zhou, Wenyan
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    An exploratory study on lifestyles and the adoption of mobile services in China2012In: Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia, New York: Association for Computing Machinery (ACM), 2012, p. 249-252Conference paper (Refereed)
    Abstract [en]

    This study examines the relationship between the lifestyles of Chinese consumers and the adoption of mobile services. Based on a sample from 313 respondents from the biggest city in central China, the results show that consumers with different lifestyles have different preferences over a number of identified mobile services. It is found that there are some lifestyle factors, such as the investment consciousness and the financial contentment consciousness, having significant negative impact on the adoption of office/learning tools on mobile devices. Furthermore, Chinese consumers are clustered into four lifestyle segments by two dimensions: the quality-awareness fashionable dimension and the economical dimension. The findings demonstrate that the quality-awareness fashionable dimension has stronger impact than the economical dimension toward the adoption of all the five types of mobile services. © 2012 ACM.

  • 7.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Gopalakrishnan, Vijayakumari
    Department of Electronics Engineering, Government Polytechnic College for Women, Madurai, India.
    Ganapathy, Ramesh
    Department of Computer Science and Engineering, KLN College of Engineering, Pottapalayam, Madurai, India.
    Gopalakrishnan, Sundar
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    An exploratory study on the adoption of mobile services through social media2012In: 2012 International Conference on Systems and Informatics: ICSAI 2012, Piscataway, NJ: IEEE, 2012, p. 2588-2592Conference paper (Refereed)
    Abstract [en]

    With the advancement of information communication technology, mobile devices find its utility growing gradually for various business domains. Moreover, there has been considerable growth of business opportunities over social media provides a win-win situation for both business stakeholders and end users. Therefore, it is believed that further research on the usage of mobile services through social media is needed. In this research, we aim to explore the potential factors which would affect the adoption of mobile services through media social. As a result, we present an adapted mobile services acceptance model and propose seven factors which could potentially influence users' intention to use mobile services through social media.

  • 8.
    Gao, Shang
    et al.
    Zhongnan University of Economics and Law, Wuhan, China.
    Jing, Jia
    Zhongnan University of Economics and Law, Wuhan, China.
    Guo, H.
    Anhui University, Bengbu Shi, China.
    Understanding college student' acceptance of online credit offering services in China2016In: Proceedings of The Sixteenth International Conference on Electronic Business / [ed] Lifang Peng, CEUR-WS , 2016, p. 673-678Conference paper (Refereed)
    Abstract [en]

    With the rapid economic growth in China, peoples' consumption behavior is constantly changing. The online credit offering service is playing a more and more important role in China. In this paper, we aim to understand college students' acceptance of online credit offering services in China. A research model based on technology acceptance model (TAM) with six research hypotheses is proposed. And an empirical study with 239 subjects was conducted to test this model. According to the results, 4 of 6 hypotheses were supported. The results indicated that both perceived usefulness and subjective norm directly affected college students' behavior intention to use online credit offering services significantly.

  • 9.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Jing, Jia
    School of Business AdministrationZhongnan University of Economics and Law, Wuhan, China.
    Guo, Hong
    School of Business Administration, Anhui University, Hefei, China.
    The Role of trust with car-sharing services in the sharing economy in China: From the consumers'€™ perspective2017In: Cross-Cultural Design: Proceedings / [ed] Pei-Luen Patrick Rau, Springer Berlin/Heidelberg, 2017, Vol. 10281, p. 634-646Conference paper (Refereed)
    Abstract [en]

    The development and advancement of ICT enable people to share excess capacity (e.g., car, apartment). In this paper, we focus on Didi Chuxing, which is one of the most prominent examples of car-sharing services in the sharing economy in China. This study aims to investigate the role of trust with car-sharing services in sharing economy from the consumers’ perspective. Based on the literature review, a research model with eight research hypotheses is proposed. The research model is empirically tested with Didi Chuxing by using survey data collected from a sample of 309 subjects. Six research hypotheses are significant supported, while two research hypotheses are rejected in this study. The results indicate that the most important determinant for the consumers’ trust in the car-sharing service platform is platform reputation. In addition, increased degree of the consumers’ familiarity with the car-sharing service platform has a positive impact the consumers’ trust in the car-sharing service platform. However, the perceived car-sharing service platform reputation has a positive impact on the consumers’ trust in drivers on the platform.

  • 10.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A Combined Framework for Development of Business Process Support Systems2009In: The Practice of Enterprise Modeling: Second IFIP WG 8.1 Working Conference, PoEM 2009, Stockholm, Sweden, November 18-19, 2009. Proceedings / [ed] Anne Persson, Janis Stirna, Springer Berlin/Heidelberg, 2009, p. 115-129Conference paper (Refereed)
    Abstract [en]

    In this paper, a combined modeling framework consisting of goal modeling, process modeling and business process characterizing modeling is presented. The framework is made to guide both business experts and model developers during the life cycle of a modeling-based project development. We consider a business process characterizing model (BPCM) as a starting point for developing an IT system. Then, the start of goal models and process models can be derived from a BPCM model. Process models are then used as inputs for deriving a candidate IT system. A development methodology to guide the development of process models from business process characterizing model is proposed. Furthermore, the development methodology is illustrated by an exemplar in the field of scientific conference organization.

  • 11.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A Meta-model for a Language for Business Process Characterizing Modelling2010In: Enterprise Interoperability IV: Making the Internet of the Future for the Future of Enterprise / [ed] Keith Popplewell, Jenny Harding, Raul Poler, Ricardo Chalmeta, Springer London, 2010, p. 69-79Conference paper (Refereed)
    Abstract [en]

    In this paper, a meta-model for the business process characterizing model (BPCM) is defined. The defined meta-model, mainly capturing the syntax and semantics of the business process charactrizing model, is intended to guide the development of business process support systems. In addition, the relation between the SCOR model and the class process in the BPCM meta-model is addressed. Furthermore, the mapping from the BPCM meta-model to BPMN meta-model in a combined framework for developing business process support systems is depicted.

  • 12.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A Repository Architecture for Business Process Characterizing Model2010In: The Practice of Enterprise Modeling: Third IFIP WG 8.1 Working Conference, PoEM 2010, Delft, The Netherlands, November 9-10, 2010. Proceedings / [ed] Patrick van Bommel, Stijn Hoppenbrouwers, Sietse Overbeek, Erik Proper, Joseph Barjis, Springer Berlin/Heidelberg, 2010, p. 162-176Conference paper (Refereed)
    Abstract [en]

    In this paper, the Business Process Characterizing Model (BPCM) repository architecture is presented. The repository architecture follows a three-layer model composed of a presentation layer, a repository management layer and a storage layer. The objective of the architecture proposed here is to organize BPCM models in a manner that enable their reutilization, and some guidelines on how to use the BPCM repository are provided. Business users are expected to be able to benefit from the advanced functionalities provided by the BPCM repository. Furthermore, based on the evaluation of the BPCM repository by comparing it with some other process repositories, we find that the BPCM repository can offer most features other process repositories are able to provide with the exception of control flow.

  • 13.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Capturing process knowledge for multi-channel information systems: A case study2012In: International Journal of Information System Modeling and Design, ISSN 1947-8186, E-ISSN 1947-8194, Vol. 3, no 1, p. 78-98Article in journal (Refereed)
    Abstract [en]

    In this paper, a case study is used to evaluate the business process characterizing modeling (BPCM) language. The BPCM-framework is meant to guide both business stakeholders and model developers during model-based development. The focus of the approach is the use of BPCM as a starting point for capturing process knowledge when planning and developing information system support. Based on information within the BPCM models, goal models and process models can be developed and used for further development of the BPCM model. The approach in this paper is evaluated using a case study related to the arrangement of a conference series. Through the case study, the authors have confirmed the potential usability and usefulness of BPCM for early stage knowledge capture, getting input for further improvement of the approach.

  • 14.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway; School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Explaining the Adoption of Mobile Information Services from a Cultural Perspective2011In: Proceedings of the 2011 10th International Conference on Mobile Business, IEEE Computer Society, 2011, p. 243-252Conference paper (Refereed)
    Abstract [en]

    Little research has been done to explore the adoption of mobile information services from a cultural perspective. This research is designed to study mobile information services adoption from a cultural perspective. Based on the three cultural dimensions (individualism/collectivism, uncertainty avoidance, and power distance), three research hypotheses are presented. To examine these hypotheses, an exploratory study is carried out with a mobile information service called eMSIS with both Norwegian students and Chinese students. Support was found for the three hypotheses. The findings indicate that the cultural dimensions play important roles in how mobile information services are used and adopted in two different cultural settings: the Norwegian culture and the Chinese culture. The results also highlight the relevance of the cultural dimensions (individualism/collectivism, uncertainty avoidance, and power distance) as the factors affecting the adoption of mobile information services.

  • 15.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Facilitating Business Process Development via a Process Characterizing Model2008In: Proceedings of the 2008 International Symposium on Knowledge Acquisition and Modeling, IEEE Computer Society, 2008, p. 239-245Conference paper (Refereed)
    Abstract [en]

    Since the business environment is getting increasingly dynamic and complex, the relevant process models in the environment are becoming more complicated. This might easily confuse business experts and lead them to misunderstand the models. Business experts are expecting a simple way to communicate and collaborate with the model developers during business process development and use. Today, enterprise modelling is primarily focusing on goal modeling, resource modeling and process modeling. We propose an additional type of model, which is called business process characterizing model. This model can not only facilitate the efficient communication between business experts and model developers, but also offer an opportunity to handle emergent processes and capture dynamic knowledge and variability.

  • 16.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    The importance of context towards mobile services adoption2010In: Proceedings of the 4th International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies, International Academy, Research and Industry Association (IARIA), 2010, p. 422-427Conference paper (Refereed)
    Abstract [en]

    Along with the popularity of mobile devices and advances in wireless technology, mobile services have become more and more prevalent. Although many analysts have predicted that mobile systems will become mainstream, the adoption of mobile services has been slower than expected. The main objective of this research is to study the influence of context on mobile services adoption. The importance of context towards mobile services adoption was explored by looking at two newly developed mobile services. The findings from the exploratory study demonstrate that context is a significant factor to affect people’s adoption of mobile services.

  • 17.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Understanding Business Models of Mobile Ecosystems in China: A Case Study2015In: Proceedings of the 7th International Conference on Management of Computational and Collective intElligence in Digital EcoSystems, Association for Computing Machinery (ACM), 2015, p. 64-71Conference paper (Refereed)
    Abstract [en]

    This study aims to have a better understanding of business models of mobile ecosystems in China. On the basis of a literature review on the business model, we propose an analysis framework consisting of four major dimensions of business model concepts to study how a mobile ecosystem works, including value network, value architecture, value proposition, and value finance. Four research questions are presented in this study. To address this, a case study with the WeChat ecosystem is carried out. The key findings from the case study are presented in accordance with identified four dimensions of business model concepts.

  • 18.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Understanding Users' Intention to Use Mobile Services from the Perspective of Lifestyle2016In: Encyclopedia of E-Commerce Development, Implementation, and Management / [ed] In Lee, IGI Global, 2016, p. 1508-1517Chapter in book (Refereed)
  • 19.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Chen, Zhihao
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zhou, Wenyan
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Lifestyles and mobile services adoption in China2014In: International Journal of E-Business Research, ISSN 1548-1131, E-ISSN 1548-114X, Vol. 10, no 3, p. 36-53Article in journal (Refereed)
    Abstract [en]

    Along with the popularity of mobile devices and advances in wireless technology, mobile services have become more and more prevalent. To the best of knowledge, despite the potential importance of lifestyle, little research has been performed on the effect of various lifestyle factors on mobileservices diffusion, particularly in the Chinese context. This study examines the relationship between the lifestyles of Chinese consumers and the adoption of mobile services. Based on a sample of 313 respondents from the biggest city in central China, one can show that consumers with different lifestyles have different preferences related to a number of the identified mobile services. Furthermore, Chinese consumers are clustered into four lifestyle segments by two dimensions: the quality-awareness fashionable dimension and the economical dimension. The findings demonstrate that the quality-awareness fashionable dimension has stronger impact than the economical dimension toward the adoption of all the five types of mobile services.

  • 20.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Gransæther, Per Anton
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Mobile Services Acceptance Model2008In: Proceedings of the 2008 International Conference on Convergence and Hybrid Information Technology, IEEE Computer Society, 2008, p. 446-453Conference paper (Refereed)
    Abstract [en]

    Along with the rapid development of information and communication technology, more and more mobile commerce applications are available. However, what is the user's perception and reaction of those new applications? It is critical to study the factors that influence the user adoption of mobile applications. In this research work, we propose an extended technology acceptance model, which is called mobile services acceptance model, with a consideration of trust, context, and personal initiatives and characteristics factors in addition to perceived usefulness and perceived ease of use. Furthermore, in order to demonstrate the applicability of the mobile services acceptance model, one case study with respect to the user adoption of the mobile application---FindMyFriends is presented.

  • 21.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Siau, Keng
    Department of Business and Information Technology, Missouri University of Science and Technology, Rolla MO, United States.
    Adoption of mobile information services: An empirical study2014In: International Journal of Mobile Information Systems, ISSN 1574-017X, E-ISSN 1875-905X, Vol. 10, no 2, p. 147-171Article in journal (Refereed)
    Abstract [en]

    This study investigates the adoption of mobile information services at a Norwegian university. By expanding the Technology Acceptance Model (TAM), a new research model, known as the mobile services acceptance model (MSAM), is proposed. Based on the research model, seven research hypotheses are presented. The proposed research model and research hypotheses were empirically tested using data collected from a survey of users of a mobile service, extended Mobile Student Information Systems (eMSIS), at a Norwegian university. The findings indicate that the fitness of the research model is good. Support was also found for the seven research hypotheses. Among the factors, the personal initiatives and characteristics has the strongest influence on the intention to use eMSIS.

  • 22.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Siau, Keng
    Department of Management, University of Nebraska, Lincoln NE, USA.
    Developing an instrument to measure the adoption of mobile services2011In: International Journal of Mobile Information Systems, ISSN 1574-017X, E-ISSN 1875-905X, Vol. 7, no 1, p. 45-67Article in journal (Refereed)
    Abstract [en]

    Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.

  • 23.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Thingstad, Trond
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Tran, Hoang
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A mobile service using anonymous location-based data: finding reading rooms2015In: The international journal of information and learning technology, ISSN 2056-4880, E-ISSN 2056-4899, Vol. 32, no 1, p. 32-44Article in journal (Refereed)
    Abstract [en]

    Purpose:€“ The purpose of this paper is to develop a mobile service, based on anonymous location-based data, to help students find available reading rooms on a university campus. To evaluate this mobile service, both a usability test and a technology acceptance test were carried out.

    Design/methodology/approach:€“ The research followed a design science approach, including developing a prototype and evaluating the developed prototype.

    Findings:€“ The results from the usability test indicated good usability of the developed mobile service. The results from the technology acceptance test demonstrated students’ intention to use this mobile service. Most respondents indicated that they would like to use this mobile service to find available reading rooms when they are on campus.

    Research limitations/implications:€“ The results imply that there are other contexts where anonymous location-based data are also useful. A similar mobile service can be developed for other contexts, such as, hospital complexes, shopping malls, and airports.

    Originality/value:€“ To the authors best knowledge, the authors have not found any mobile services aiming at counting the density of people residing in a room by using anonymous user location-based data on a university campus. This research fills this gap by developing the mobile service, called finding reading rooms.

  • 24.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Krogstie, John
    Norwegian University of Science and Technology, Trondheim, Norway.
    Thingstad, Trond
    Norwegian University of Science and Technology, Trondheim, Norway.
    Tran, Hoang
    Norwegian University of Science and Technology, Trondheim, Norway.
    An empirical study of the adoption of an indoor location-based service: Finding reading rooms2017In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 13, no 2, p. 70-88Article in journal (Refereed)
    Abstract [en]

    This research examined the adoption of indoor location-based services in Norway. By expanding the Technology Acceptance Model (TAM), a research model, known as the mobile services acceptance model, was used. Based on the research model, seven research hypotheses were presented. The proposed research model and hypotheses were empirically tested using data collected from a survey of users of an indoor location-based service, finding reading rooms, at a Norwegian university. Support was found for five of the seven research hypotheses. Among the factors, the perceived usefulness has the strongest influence on the intention to use. The finding also indicated that trust did not have a direct positive effect on intention to use.

  • 25.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Yang, Yuhao
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Differences in the Adoption of Smartphones Between Middle Aged Adults and Older Adults in China2015In: Human Aspects of IT for the Aged Population. Design for Aging: First International Conference, ITAP 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings, Part I / [ed] Jia Zhou, Gavriel Salvendy, Springer Berlin/Heidelberg, 2015, p. 451-462Conference paper (Refereed)
    Abstract [en]

    This research aims to investigate the differences in the adoption of smartphones between middle aged adults and older adults in China. Based on a literature review from previous research, a research model with eight research hypotheses was developed by extending UTAUT with a consideration of observability and compatibility from IDT, and perceived enjoyment and price value. This research model was empirically examined using survey data from 196 middle aged adults and 146 older adults respectively from China. The findings indicated that the effects of perceived enjoyment, compatibility, and observability on users’ intention to use smartphones were significant, but no age differences between middle aged adults and older age adults were found to exist. Furthermore, the findings also identified age-related differences in the use and adoption of smartphones. The effects of performance expectancy and social influence on users’ intention to use smartphones were moderated by age, such that it was significant for older adults but insignificant for middle aged adults.

  • 26.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zang, Zhe
    Zhongnan University of Economics and Law, Wuhan, China.
    The Effect of Flow Experience and Social Norms on the Adoption of Mobile Games in China2016In: International Journal of Mobile Human Computer Interaction, ISSN 1942-390X, E-ISSN 1942-3918, Vol. 8, no 1, p. 83-102Article in journal (Refereed)
    Abstract [en]

    This research examines the potential factors which influence users' intention to play mobile games. Through the employment of structural equation modeling technology, a research model extending the technology acceptance model (TAM) with flow experience and social norms is proposed. This research model was empirically evaluated using survey data collected from 565 users in the largest city in central China. And eleven research hypotheses were proposed. Eight hypotheses were positively supported on a significant level, while three hypotheses were rejected in this study. The result indicated that attitude and flow experience explained about 66% of users' intention to play mobile games. It was found that social norms did not have a direct effect on the intention to play a mobile game. However, it affected the attitude directly. In addition, flow experience, perceived ease of use and perceived usefulness all had direct effects on users' attitudes toward playing a mobile game. The research findings demonstrated that flow experience play an important role in the adoption of mobile games.

  • 27.
    Gao, Shang
    et al.
    Department of Computer Science and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Moe, Sindre Paulsrud
    Department of Computer Science and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer Science and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    An Empirical Test of the Mobile Services Acceptance Model2010In: Proceedings of the 2010 Ninth International Conference on Mobile Business / 2010 Ninth Global Mobility Roundtable, IEEE Computer Society, 2010, p. 168-175Conference paper (Refereed)
    Abstract [en]

    This paper presents a mobile services acceptance model, which includes aspects of trust, contextual fit, and personal initiatives and characteristics in addition to perceived usefulness and perceived ease of use from the technology acceptance model (TAM). The proposed research model was empirically tested using data collected from a survey of 25 users of a mobile service called Mobile Student Information Systems (MSIS). The results reveal that the fitness of the acceptance model is quite good. Our findings indicate that personal initiatives and characteristics, trust, and perceived ease of use are key determinants for the users to adopt the mobile service. Context via its influence on perceived usefulness and perceived ease of use has an indirect affect on intention to use. Furthermore, a striking finding is the negative influence of perceived usefulness on intention to use.

  • 28.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Rusu, Lazar
    Stockholm University, Stockholm, Sweden .
    Modern techniques for successful IT project management2015Book (Other academic)
  • 29.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Rusu, Lazar
    Institutionen för data- och systemvetenskap, Stockholms universitet, Stockholm, Sweden.
    Preface2015In: Modern techniques for successful IT project management, Hershey: Business Science Reference , 2015, p. xvi-xxChapter in book (Other academic)
  • 30.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Røinend, Per Christian
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    The Adoption of Mobile Tourism Services: An Empirical Study2012In: Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia, Association for Computing Machinery (ACM), 2012, p. 47-56Conference paper (Refereed)
    Abstract [en]

    This study is investigating the adoption of mobile tourism services in Norway. By expanding the Technology Acceptance Model (TAM), a research model, called mobile services acceptance model including seven research hypotheses is presented. The proposed research model and research hypotheses were empirically tested using data collected from a survey of 47 users of a mobile tourism service called extended Mobile Tourist Service Recommender (MTSR) in a city in Norway. The findings indicated that the fitness of the research model is good and strong support was found for the seven research hypotheses. Among all the factors, the personal initiatives and characteristics had the most significant influence on the intention to use MTSR.

  • 31.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Shi, Jinjing
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Guo, Hong
    School of Business Administration, Anhui University, Hefei, China.
    Kuang, Jiawei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Xu, Yibing
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    An Empirical Study on the Adoption of Online Household e-waste Collection Services in China2015In: Open and Big Data Management and Innovation: 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13-15, 2015, Proceedings / [ed] Marijn Janssen, Matti Mäntymäki, Jan Hidders, Bram Klievink, Winfried Lamersdorf, Bastiaan van Loenen, Anneke Zuiderwijk, Springer, 2015, p. 36-47Conference paper (Refereed)
    Abstract [en]

    Online household e-waste collection services are emerging as new solutions to disposing household e-waste in China. This study aims to investigate the adoption of online household e-waste collection services in China. Based on the previous technology diffusion theories (e.g., TAM, UTAUT), a research model with six research hypotheses was proposed in this research. The research model was empirically tested with a sample of 203 users of online household e-waste collection services in China. The results indicated that five of the six research hypotheses were significantly supported. And the most significant determinant for the behavioral intention to use online household e-waste service was effort expectancy. However, facilitating condition did not have significant impact on users’ behavior of using online household e-waste collection services.

  • 32.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Yang, Xuan
    Zhongnan University of Economics and Law, Wuhan, China.
    Guo, Hong
    Anhui University, Hefei, China.
    Jing, Jia
    Zhongnan University of Economics and Law, Wuhan, China.
    An Empirical Study on Users' Continuous Usage Intention of QR Code Mobile Payment Services in China2018In: International Journal of E-Adoption (IJEA), ISSN 1937-9633, E-ISSN 1937-9641, Vol. 10, no 1, p. 18-33Article in journal (Refereed)
    Abstract [en]

    This article aims to investigate users' continuous usage intention of quick response (QR) code mobile payment services in China. Drawing from UTAUT as theory foundation, this study integrates with literature on perceived risk and involvement to propose a research model and seven research hypotheses to examine user's continuous usage of QR code mobile payment services. The research model was empirically tested with a sample of 215 users of QR code mobile payment services in China. The results indicated that five of seven research hypotheses were significantly supported. According to the results, performance expectancy, effort expectancy and social influence had significant positive direct impacts on users' continuous usage intention of QR code mobile payment services. However, perceived risk did not have a negative effect on users' continuous usage intention of QR code mobile payment services. This article contributes to the existing literature on continuous usage of mobile payment services.

  • 33.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Yang, Yuhao
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    An empirical study on users’ adoption of MOOCs from the perspective of the institutional theory2016In: International Journal of Networking and Virtual Organisations, ISSN 1470-9503, E-ISSN 1741-5225, Vol. 16, no 4, p. 377-388Article in journal (Refereed)
    Abstract [en]

    MOOC, which stands for massive open online course, has attracted millions of users around the world and it has a promise to be a very important element of future education. However, there is a little research on users' adoption of MOOCs. This paper aims to improve the understanding of users' behaviour intention to use MOOCs. The proposed research model is an extension of technology acceptance model with three factors from the institutional theory. And an empirical study with 279 subjects was conducted to test this model in China. The results indicate that both perceived usefulness and perceived ease of use directly affect users' behaviour intention to use MOOCs significantly. Another interesting finding is that mimetic pressures also have a significant positive influence on users' behaviour intention to use MOOCs.

  • 34.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Yang, Yuhao
    Department of Computer and Information Science, Norwegian University of Science and Technology, Tromsø, Norway.
    Exploring Users' Adoption of MOOCs from the Perspective of the Institutional theory2015In: WHICEB 2015 Proceedings / [ed] Seitz, J, Alfred University , 2015, p. 383-390Conference paper (Refereed)
    Abstract [en]

    MOOCs, which stands for Massive Open Online Courses, have attracted millions of users around the world and it has a promise to be a very important part of future education. However, there is little research on users' adoption of MOOCs. This paper aims to improve the understanding of users' behavior intention to use MOOCs. The proposed research model is an extension of technology acceptance model with three factors from the institutional theory. And an empirical study with 247 subjects was conducted to test this model. The results indicate that both perceived usefulness and perceived ease of use directly affect users' behavior intention to use MOOCs significantly. Another interesting finding is that mimetic pressures also have a significant positive influence on users' behavior intention to use MOOCs.

  • 35.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway; Zhongnan University of Economics and Law, Wuhan, China.
    Yang, Yuhao
    Zhongnan University of Economics and Law, Wuhan, China.
    The Role of Trust towards the Adoption of Mobile Services in China: An Empirical Stud2014In: Digital Services and Information Intelligence: 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014, Sanya, China, November 28-30, 2014. Proceedings / [ed] Li, Hongxiu; Mäntymäki, Matti; Zhang, Xianfeng, Springer Berlin/Heidelberg, 2014, p. 46-57Chapter in book (Refereed)
    Abstract [en]

    This research aims to study the role of trust towards the adoption of mobile services in China. This study examined users’ adoption of general mobile services by extending TAM with additional trust-related constructs. Based on the literature review from previous research, a research model with 10 research hypotheses is proposed in the study. This research model is empirically evaluated using survey data collected from a sample of 373 subjects. Seven research hypotheses are positively significant supported, while three research hypotheses are rejected in this study. The results indicate that both perceived reputation and perceived structural assurance directly affects the consumers’ trust in mobile services. However, perceived environment risk does not have positive effect on consumers’ trust in mobile services. Another interesting finding is that consumers’ trust in mobile services does not have direct positive effect on users’ intention to use mobile services.

  • 36.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, , Norway.
    Yang, Yuhao
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, , Norway.
    The Adoption of Smartphones Among Older Adults in China2015In: Information and Knowledge Management in Complex Systems: 16th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2015, Toulouse, France, March 19-20, 2015. Proceedings / [ed] Liu, Kecheng; Nakata, Keiichi; Li, Weizi; Galarreta, Daniel, Springer Berlin/Heidelberg, 2015, p. 112-122Chapter in book (Refereed)
    Abstract [en]

    This research aims to investigate the adoption of smartphones with older adults in China. Based on the literature review from previous research, a research model with eight research hypotheses is developed by extending UTAUT with a consideration of observability and compatibility from IDT, and perceived enjoyment and price value. This research model is empirically examined using survey data from a sample of 121 older adults in China. Five research hypotheses were positively significant supported, while three research hypotheses were rejected in this study. The results suggest that social influence, observability, compatibility, performance expectancy and perceived enjoyment, are important determinants for the use and adoption of smartphones with older adults in China.

  • 37.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zang, Zhe
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    An empirical examination of users’ adoption of mobile advertising in China2016In: Information Development, ISSN 0266-6669, E-ISSN 1741-6469, Vol. 32, no 2, p. 203-215Article in journal (Refereed)
    Abstract [en]

    With the development of mobile technology, mobile advertising has become popular worldwide. It seems that almost every user who owns a mobile device receives mobile advertisements from various service providers. However, most consumers hold negative attitudes towards mobile advertising. This research aims to investigate the factors which influence consumers’ adoption of mobile advertising. Based on a literature review from previous research, a research model is proposed. This research model is empirically evaluated using survey data collected from 302 receivers of mobile advertising in China. Consumers’ attitudes toward mobile advertising and incentives explain about 80 percent of consumers’ intention to receive mobile advertisements. In addition, entertainment, credibility, personalization and irritation all have direct effects on consumers’ attitudes toward mobile advertising; the effect of entertainment is quite strong. Both theoretical and practical implications of this research are discussed.

  • 38.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zang, Zhe
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    An exploratory study on the adoption of mobile advertising in China2014In: Information Systems Development: Transforming Organisations and Society Through Information Systems - Proceedings of the 23rd International Conference on Information Systems Development, ISD 2014, Varaždin, Croatia: University of Zagreb, Faculty of Organization and Informatics Varazdin , 2014, p. 250-257Conference paper (Refereed)
    Abstract [en]

    With the development of mobile technology, mobile advertising has become popular worldwide. It seems that almost every user who owns a mobile device receives mobile advertisements from various service providers. However, most consumers hold negative attitude toward mobile advertising. Therefore, this research aims to investigate the factors which influence consumers' adoption of mobile advertising. Based on literature review from previous research, a research model was proposed. This research model was empirically evaluated using survey data collected from 302 receivers of mobile advertising. According to the analytical results of our study, consumers' attitude toward mobile advertising and incentives explain about 80% of consumers' intention to receive mobile advertisements. Besides, entertainment, credibility, personalization and irritation all have direct effects on consumers' toward mobile advertising, and the effect from entertainment is quite strong. Furthermore, both theoretical and practical implications of this study are discussed.

  • 39.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zang, Zhe
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Gopalakrishnan, Sundar
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A study on Chinese consumers’ concern about books on online bookstores2013In: Proceedings of the 7th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2013, ACM Digital Library, 2013Conference paper (Refereed)
    Abstract [en]

    This study examines Chinese consumers’ concern about books on online bookstores. To address this, four research questions are proposed. The data used in this study are collected from the book best-seller lists from the most popular online bookstores in China, which is Dangdang.com. It is found that the most Chinese consumers are mainly concerned with fiction, children’s books, inspirational books and books about life. Secondly, the exponential Smoothing is used to predict the book short-term attention. And the reasonable results prove that the prediction method chosen is appropriate. Lastly, based on the data on consumers’ preference on themes of the books from 2004 to 2011, we find that fiction is always ranked in the first place. At the same time, the other popular top-ranking themes are children book, health/mental health, and management.

  • 40.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zang, Zhe
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Gopalakrishnan, Sundar
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    A study on distribution methods of mobile applications in China2012In: Proceedings of the Seventh International Conference on Digital Information Management, IEEE conference proceedings, 2012, p. 375-380Conference paper (Refereed)
    Abstract [en]

    This study examines distribution methods of mobile applications in China. To address this, four research questions are proposed. Based on a sample from 262 respondents from the biggest city in central China, the results indicate that the most used mobile application in the Chinese market is instant messaging tools. It is found that majority of Chinese users are more likely to install mobile applications via the PC. Further, most respondents do not accept additional costs for software installation. In general, they are willing to pay less than one dollar for a mobile application. Last but not least, among the available transmission methods, the transfer of data between mobile devices via Bluetooth receives the highest ranking.

  • 41.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China; Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zang, Zhe
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Krogstie, John
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    The Adoption of Mobile Games in China: An Empirical Study2014In: Service Science and Knowledge Innovation: 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2014, Shanghai, China, May 23-24, 2014. Proceedings / [ed] Liu, Kecheng; Gulliver, Stephen R.; Li, Weizi; Yu, Changrui, Springer Berlin/Heidelberg, 2014, p. 368-377Chapter in book (Refereed)
    Abstract [en]

    Mobile games have become very popular in recent years in China. This research aims to investigate the potential factors that influence users’ intention to play mobile games. Through the employment of structural equation modeling technology, a research model by extending technology acceptance model (TAM) with flow experience and social norms was proposed. This research model was empirically evaluated using survey data collected from 388 users about their perceptions of mobile games. Eleven research hypotheses were proposed in the study. Eight research hypotheses were positively significant supported, while three research hypotheses were rejected in this study. The result indicates that attitude and flow experience explain about 75% of uses’ intention to playing mobile games. It was found that social norms do not have direct effect on the intention to play a mobile game. But it affects the attitude directly. In addition, flow experience, perceived ease of use and perceived usefulness all have direct effects on users’ attitude toward playing a mobile game, and the effect from flow experience is quite strong. Flow experience plays an important role in the adoption of mobile games according to the analytical results of our study.

  • 42.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Digital inequality in the use of mobile business supporting features2015In: International Conference on Information Systems Development, ISD 2015, Hong Kong: City University of Hong Kong Press , 2015Conference paper (Refereed)
    Abstract [en]

    Today, Internet has become an essential part of peoples' daily lives. As the advancement of Internet technology, the phenomenon of digital inequality has received substantial attention. This study extended research on digital inequality to the field of mobile business. The paper aimed to investigate the impact of digital inequality in the use of mobile business supporting features in China. To address this, an empirical study with 258 subjects was carried out. The results indicated that perceived ease of use had a significant positive effect on the use of mobile business supporting features, while perceived risk had a significant negative effect on the use of mobile business supporting features. Furthermore, this study also revealed that socio-economically disadvantaged individuals were more likely to be influenced by perceived risks, while socio-economically advantaged individuals were more likely to be influenced by the utilitarian motivations.

  • 43.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Understanding Business Models in the Sharing Economy in China: A Case Study2016In: Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings / [ed] Dwivedi, Yogesh K.; Mäntymäki, Matti; Ravishankar, M. N.; Janssen, Marijn; Clement, Marc; Slade, Emma L.; Rana, Nripendra P.; Al-Sharhan, Salah; Simintiras, Antonis C., Springer Berlin/Heidelberg, 2016, p. 661-672Chapter in book (Refereed)
    Abstract [en]

    Along with a growing environmental consciousness and the advancement of information communication technology, car sharing and apartment sharing as the prominent examples of the sharing economy is becoming increasingly popular in China. This study aims to have a better understanding of business models in the sharing economy in China. Four research questions are presented. On the basis of a literature review on the business model and sharing economy, we proposed an analysis framework consisting of four major dimensions of business model concepts to study how the sharing economy works in China, including value network, value architecture, value proposition, and value finance. To address this, a case study with the Uber China is carried out. The key findings from the case study are presented in accordance with identified four dimensions of business model concepts.

  • 44.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Understanding Digital Inequality: Studying the Use of Mobile Business Supporting Features in China2016In: Transforming Healthcare Through Information Systems: Proceedings of the 24th International Conference on Information Systems Development / [ed] Vogel, Doug; Guo, Xitong; Linger, Henry; Barry, Chris; Lang, Michael; Schneider, Christoph, Springer Berlin/Heidelberg, 2016, p. 199-213Chapter in book (Refereed)
    Abstract [en]

    Today, the Internet has become an essential part of peoples’ daily lives. With the advance of Internet technology, the phenomenon of digital inequality has received substantial attention. This study extended research on digital inequality to the field of mobile business. The paper aimed to understand the impact of digital inequality in the use of mobile business supporting features in China. To address this, an empirical study with 258 subjects was carried out. The results indicated that perceived ease of use had a significant positive effect on the use of mobile business supporting features, while perceived risk had a significant negative effect on the use of mobile business supporting features. Furthermore, this study also revealed that socio-economically disadvantaged individuals were more likely to be influenced by perceived risks, while socio-economically advantaged individuals were more likely to be influenced by the utilitarian motivations.

  • 45.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway; School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Understanding the Use of Location Sharing Services on Social Networking Platforms in China2016In: E-Business and Telecommunications: 12th International Joint Conference, ICETE 2015, Colmar, France, July 20–22, 2015, Revised Selected Papers / [ed] Obaidat, Mohammad S.; Lorenz, Pascal, Springer Berlin/Heidelberg, 2016, p. 124-136Chapter in book (Refereed)
    Abstract [en]

    Along with the development of information communication technology, there are more and more location sharing services on social networking platforms. Although China has the largest number of Internet users in the world, users just started to use location sharing services in the last couple of years. This study aims to have a better understanding of the use of location sharing services on social networking platforms in China. To address this, four research questions are presented and 43 in-depth face-to-face interviews are carried out in China. According to the results, the drivers and barriers for using location sharing services on social networking platforms were identified. Some of the key findings were presented as follows. Firstly, most users were concerned about privacy issues when they were using location sharing services on social networking platforms. Secondly, somewhat surprisingly, some of non-users indicated that they were not aware of the availability of the location sharing services on social networking platforms and they did not know how to use location sharing services. Last but not least, some interviewees wanted to use authority management to deal with private issues raised by the shared location information on social networking platforms.

  • 46.
    Gao, Shang
    et al.
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    UserAdoption of Location Sharing Services on Social Networking Platforms: an experimental study2015In: The fourteenth Wuhan international conference on e-business: Wuhan, P.R. China, June 19 - June 21, 2015 / [ed] Seitz, J, Alfred University , 2015, p. 333-340Conference paper (Refereed)
    Abstract [en]

    Along with the development of information communication technology, there are more and more location sharing services on social networking platforms. Although China has the largest number of Internet users in the world, only recently users have started using location sharing services in China. In this paper, we aimed to investigate user adoption of location sharing services on social networking platforms in China. Based on UTAUT, a research model with five research hypotheses was proposed. We tested the model by analyzingcollected survey data from 200 location sharing usersin terms of structural equation modeling method. Three hypotheses were positively significant supported, while the other two hypotheses were rejected in this research. The result indicated that the behavior intention of location sharing on social networks was positively and significantly impacted by effort expectancy, social influence and usages of the location sharing services.

  • 47.
    Gao, Shang
    et al.
    Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Why and how people use location sharing services on social networking platforms in China2015In: ICE-B 2015: Proceedings of the 12th International Conference on e-Business, Colmar, Alsace, France, 20-22 July, 2015 / [ed] Lorenz P., van Sinderen M., Dolog P., Obaidat M.S., SciTePress , 2015, p. 203-208Conference paper (Refereed)
    Abstract [en]

    Along with the development of information communication technology, there are more and more location sharing services on social networking platforms. Although China has the largest number of internet users in the world, users just started to use location sharing services in the last three years. This study aims to investigate why and how people use location sharing services on social networking platforms in China. To address this, four research questions are presented and 43 in-depth face-to-face interviews are carried out in China. Our results indicated that most users were concerned about privacy issues when they were using location sharing services on social networking platforms. Somewhat surprisingly, some of the interviewees indicated that they were not aware of the availability of the location sharing services on social networking platforms and they did not know how to use location sharing services. Furthermore, with respect to privacy protection, most interviewees indicated that WeChat did a better job than Weibo in China. Lastly, the results revealed that users wanted to use authority management to deal with private issues raised by the shared location information on social networking platforms.

  • 48.
    Gao, Shang
    et al.
    Örebro University, Örebro University School of Business.
    Zhang, Xuemei
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Peng, Shunqin
    School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.
    Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China2016In: Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings / [ed] Dwivedi, Yogesh K.; Mäntymäki, Matti; Ravishankar, M. N.; Janssen, Marijn; Clement, Marc; Slade, Emma L.; Rana, Nripendra P.; Al-Sharhan, Salah; Simintiras, Antonis C., Springer Berlin/Heidelberg, 2016, p. 280-291Chapter in book (Refereed)
    Abstract [en]

    With the development and advancement of information communication technology, smart wearable devices are playing a more and more important role in peoples’ daily lives. This study aims to investigate the adoption of smart wearable devices to assist healthcare in China. Based on the previous technology diffusion theories (e.g., TAM, IDT), a research model with ten research hypotheses was proposed in this research. The research model was empirically tested with a sample of 180 users of smart wearable devices in China. The results indicated that seven of the ten research hypotheses were significantly supported. The most significant determinant for users’ attitude towards smart wearable devices was trust. However, personal characteristics did not have a significant positive impact on both users’ attitude and behavior intention to use smart wearable devices.

  • 49.
    Guo, Hong
    et al.
    School of Business Administration, Anhui University, Hefei, China.
    Gao, Shang
    Örebro University, Örebro University School of Business.
    Barriers to Adopting E-commerce in Chinese Rural Areas: A Case Study2017Conference paper (Refereed)
    Abstract [en]

    Although e-commerce has been adopted and developed rapidly in rural areas in China during the past two years, serious issues have been encountered as well. Practitioners and scientists proposed lists of barriers. However, such lists differ with each other for different regions and at different time. Fixed lists may not help much practically. Present research proposes a framework named N3F4 to structure and formalize such barriers. Based on the framework, researchers could make a list of barriers for a given region, perform surveys among interested people, prioritize the barriers, analyze reasons and propose solutions. In this paper, we introduce the N3F4 framework, and present a case study of applying the framework in one small county in China. The result shows that the N3F4 framework helps structure barriers before performing the survey, and it also helps analyze the result and come up with solutions afterwards, both effectively and efficiently.

  • 50.
    Guo, Hong
    et al.
    School of Business Administration, Anhui University, Hefei, China.
    Gao, Shang
    Zhongnan University of Economics and Law, Wuhan, China.
    Exploring driving factors for consumers' acceptance of E-commerce in Chinese rural areas2015In: Proceedings of the International Conference on Electronic Business (ICEB) / [ed] Cheng J.H., Du T.C., CEUR-WS , 2015, p. 258-261Conference paper (Refereed)
    Abstract [en]

    Despite the rapid development of E-Commerce in global cities, residents in relative lagging areas are still facing issues to benefit from this technology. Such issues are like lack of computing equipment, inadequate technical skills, and expensive delivery services. To alleviate such issues, Chinese E-Commerce organizations (e.g., Alibaba) built up thousands of service stations in Chinese rural areas, and provided resources and services for local residents. In this research, we aim to investigate consumers' acceptance of E-Commerce in such areas. The potential factors which may influence the consumers' acceptance of E-commerce in such areas are explored according to a literature analysis. We propose a research model by incorporating the factors, such as perceived accessability, perceived safety, and social influence, based on the Technology Acceptance Model. An empirical study is planned to validate this research model in the future.

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