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Heldt Cassel, Susanna, ProfessorORCID iD iconorcid.org/0000-0002-4919-4462
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Publications (10 of 61) Show all publications
Thulemark, M., Heldt Cassel, S. & Duncan, T. (2025). It takes a team to participate - Refining working participant observations through multiple researchers. Area (London 1969)
Open this publication in new window or tab >>It takes a team to participate - Refining working participant observations through multiple researchers
2025 (English)In: Area (London 1969), ISSN 0004-0894, E-ISSN 1475-4762Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper explores the collaborative methodology of conducting working participant observation in a team setting to study the experiences of hotel housekeepers in Sweden. It aims to refine and extend the method of working participant observation by highlighting the benefits of a team approach to intensive ethnographic fieldwork. Drawing on critiques of 'traditional' geographical methods that rely heavily on interviews, the researchers immersed themselves in the physical labour of housekeeping alongside housekeepers, engaging their own bodies as research instruments. The research team navigated the complexities of embodied labour, reflecting on how their own identities (gender, age, nationality) influenced interactions and observations. The study emphasises the importance of collective reflection and dialogue between researchers, who debriefed each other daily, transforming individual experiences into shared analytical insights. Taking this approach challenges methodological conservatism by integrating feminist and intersectional perspectives and demonstrates how working participant observation can provide deeper understandings of workplace hierarchies, bodily labour, and power dynamics. By focusing on the bodily presence of both researchers and workers, the study highlights the unique insights gained through participatory, team-based ethnographic research in service work.

Place, publisher, year, edition, pages
John Wiley & Sons, 2025
Keywords
collaborative methodology, embodied labour, hotel housekeeping, Sweden, team approach, working participant observation
National Category
Human Geography
Identifiers
urn:nbn:se:oru:diva-120470 (URN)10.1111/area.70012 (DOI)001453651400001 ()001453651400001 (PubMedID)2-s2.0-105001539009 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01186
Available from: 2025-04-10 Created: 2025-04-10 Last updated: 2025-04-10Bibliographically approved
Storman, E., Thulemark, M. & Heldt Cassel, S. (2025). Work identities and changed work roles in times of crisis: a study of hospitality workers during restructuring. Scandinavian Journal of Hospitality and Tourism
Open this publication in new window or tab >>Work identities and changed work roles in times of crisis: a study of hospitality workers during restructuring
2025 (English)In: Scandinavian Journal of Hospitality and Tourism, ISSN 1502-2250, E-ISSN 1502-2269Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper examines how restructuring of hotel work affects work identities and attractiveness of work, based on 29 semi-structured interviews with staff at three hotels in Sweden. The external crisis - the COVID-19 pandemic - played a significant role in justifying restructuring, shifting power dynamics in favor of employers and enabling change. The results of this study indicate that restructuring led to vague role descriptions, which affected work identity, job security and attractiveness of work. The study highlights the tension between job security and preservation of work identity, showing that while changes in work roles can provide job security, they also alter the context upon which work identity is built. This duality has created dilemmas for employees, forcing them to accept changes in work identity or jeopardizing job security. The study also emphasizes how restructuring risk affecting career opportunities, work roles, hierarchical levels and turnover intentions.

Place, publisher, year, edition, pages
Routledge, 2025
Keywords
COVID-19 pandemic, hotel work, job security, organization of work, work identity
National Category
Human Geography
Identifiers
urn:nbn:se:oru:diva-118496 (URN)10.1080/15022250.2024.2446807 (DOI)001391331400001 ()2-s2.0-85214261443 (Scopus ID)
Funder
Afa Trygghetsförsäkringsaktiebolag, 200133
Available from: 2025-01-16 Created: 2025-01-16 Last updated: 2025-01-20Bibliographically approved
Stenbacka, S. & Cassel, S. H. (2024). Planning for socially sustainable rural housing in Sweden. Journal of Rural Studies, 110, Article ID 103377.
Open this publication in new window or tab >>Planning for socially sustainable rural housing in Sweden
2024 (English)In: Journal of Rural Studies, ISSN 0743-0167, E-ISSN 1873-1392, Vol. 110, article id 103377Article in journal (Refereed) Published
Abstract [en]

The aim of this article is to analyse and discuss policies and planning for rural housing, with a special focus on social sustainability. In this endeavour, we review research with such a focus and put this in dialogue with an analysis of the contemporary situation regarding rural housing challenges and policies in Sweden. Countrysides in Europe, including Sweden, are diverse and face different housing-related challenges. The literature illuminates spatial as well as socio-economic inequalities. Both a low demand for housing related to a shrinking labour market and out-migration and a high pressure on the housing market triggering restrictive or conditional measures to avoid speculative developments and rural gentrification affect social sustainability. Our case study on policy and planning measures that deal with rural housing in Sweden shows that there is a need to further investigate and understand the role of housing in rural areas for various groups and people with fewer resources, including further elaboration on the connection between mobilities and housing needs. A narrow focus upon housing provision that does not take into account access to services and communications as well as contemporary mobility flows of different groups challenges equality and well-being in rural areas. In Sweden, housing is primarily a municipal, local responsibility. However, exogenous forces or trends mean that housing issues play out at both the regional and national levels and put the municipalities in a difficult situation.

Place, publisher, year, edition, pages
Elsevier, 2024
Keywords
Rural housing, Mobilities, Social and spatial inequalities, Sweden
National Category
Human Geography
Identifiers
urn:nbn:se:oru:diva-115920 (URN)10.1016/j.jrurstud.2024.103377 (DOI)001299062300001 ()2-s2.0-85201455081 (Scopus ID)
Funder
Swedish Research Council Formas, 2022-00020
Available from: 2024-09-13 Created: 2024-09-13 Last updated: 2024-09-16Bibliographically approved
Heldt Cassel, S. & Stenbacka, S. (2023). Materiality, mobility, and practices of hospitality and care – coping with (un)voluntary visitors in rural Sweden. In: Mattias Cöster; Sabine Gebert Persson; Owe Ronström (Ed.), Enabling sustainable visits: (pp. 175-202). Visby: Uppsala universitet
Open this publication in new window or tab >>Materiality, mobility, and practices of hospitality and care – coping with (un)voluntary visitors in rural Sweden
2023 (English)In: Enabling sustainable visits / [ed] Mattias Cöster; Sabine Gebert Persson; Owe Ronström, Visby: Uppsala universitet , 2023, p. 175-202Chapter in book (Refereed)
Abstract [en]

This paper takes its starting point in a local village in Bergslagen, Sweden and discusses how industrial transitions and external economic and political forces shape the local social relations and the potential for social sustainability over time. The focus in the chapter is on the different waves of visitors to the village, such as tourists, refugee migrants and socially displaced citizens looking for housing, and how these visitors are welcomed, cared for or coped with by local actors. Sustainable visits, we argue, is a concept dependent on how we perceive those who visit and those who get visited in specific places. How do so called hosts and guests interact and relate and how are practices of hospitality and care developed or contested when the well-being of the residents is put under pressure? Through interviews ,observations and analysis of media documents we investigate and unpack the social dynamics in Fredriksberg shaped by materialities and mobilities related to its peripheral location in both economic, social and geographical terms. The results show how local actors reflect on their possibilities and obligations to contribute to a more socially sustainable local community.

Place, publisher, year, edition, pages
Visby: Uppsala universitet, 2023
National Category
Human Geography
Research subject
Social and Economic Geography
Identifiers
urn:nbn:se:oru:diva-116857 (URN)9789150630145 (ISBN)9789150630237 (ISBN)
Available from: 2024-10-17 Created: 2024-10-17 Last updated: 2024-10-18Bibliographically approved
Heldt Cassel, S. & Stenbacka, S. (2023). Socialt hållbart boende på landsbygden. In: Susanne Stenbacka; Brita Hermelin (Ed.), Hållbar samhällsplanering för landsbygden: Service, infrastruktur och välfärd för goda livsvillkor (pp. 91-108). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Socialt hållbart boende på landsbygden
2023 (Swedish)In: Hållbar samhällsplanering för landsbygden: Service, infrastruktur och välfärd för goda livsvillkor / [ed] Susanne Stenbacka; Brita Hermelin, Malmö: Gleerups Utbildning AB , 2023, p. 91-108Chapter in book (Refereed)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2023
Keywords
landsbygd, bostäder, planering, lokal utveckling
National Category
Human Geography
Research subject
Social and Economic Geography
Identifiers
urn:nbn:se:oru:diva-116860 (URN)9789151109534 (ISBN)
Funder
Swedish Research Council Formas
Available from: 2024-10-17 Created: 2024-10-17 Last updated: 2024-10-18Bibliographically approved
Thulemark, M., Heldt Cassel, S. & Duncan, T. (2022). Sharing is caring? Hosts discussions on sex trafficking in AirBnB accommodation. Anatolia: An International Journal of Tourism and Hospitality Research, 33(3), 493-495
Open this publication in new window or tab >>Sharing is caring? Hosts discussions on sex trafficking in AirBnB accommodation
2022 (English)In: Anatolia: An International Journal of Tourism and Hospitality Research, ISSN 1303-2917, E-ISSN 2156-6909, Vol. 33, no 3, p. 493-495Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Routledge, 2022
National Category
Human Geography Peace and Conflict Studies Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:oru:diva-116861 (URN)10.1080/13032917.2021.1980068 (DOI)000700870500001 ()2-s2.0-85115718882 (Scopus ID)
Funder
The R&D Fund of the Swedish Tourism & Hospitality Industry (BFUF)
Available from: 2024-10-17 Created: 2024-10-17 Last updated: 2025-02-20Bibliographically approved
Keskitalo, E. C., Schilar, H., Heldt Cassel, S. & Pashkevich, A. (2021). Deconstructing the indigenous in tourism: The production of indigeneity in tourism-oriented labelling and handicraft/souvenir development in Northern Europe. Current Issues in Tourism, 24(1), 16-32
Open this publication in new window or tab >>Deconstructing the indigenous in tourism: The production of indigeneity in tourism-oriented labelling and handicraft/souvenir development in Northern Europe
2021 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 24, no 1, p. 16-32Article in journal (Refereed) Published
Abstract [en]

In literature on tourism in northern or ‘Arctic’ areas and on regions and places in northern areas, terms such as ‘indigenous’ and ‘non-indigenous’ are often used to distinguish people and places from each other. The aim of this paper is to deconstruct the ‘indigenous’/‘non-indigenous’ categories as well as the geographical categories to which they are linked, using examples from tourism in northern Fennoscandia and northwest Russia, selected as areas with circumstances that vary greatly both locally and regionally. Specific focus is on the construction of labels and restrictions of use, particularly regarding handicrafts/souvenirs as a specific object of indigeneity to separate it from other objects. The study reviews the processes in tourism for constructing, labelling, and valuing – and thereby also exerting power upon – specific conceptions, and thereby also on the contesting of such processes amongst broader, but often unacknowledged, local groups.

Place, publisher, year, edition, pages
Routledge, 2021
Keywords
Arctic, indigeneity, tourism-oriented labelling, handicraft, Saami, Nenets
National Category
Human Geography
Identifiers
urn:nbn:se:oru:diva-116848 (URN)10.1080/13683500.2019.1696285 (DOI)000501482400001 ()2-s2.0-85076417562 (Scopus ID)
Funder
Swedish Research Council Formas
Available from: 2024-10-18 Created: 2024-10-18 Last updated: 2024-10-21Bibliographically approved
Fayzullaev, K., Heldt Cassel, S. & Brandt, D. (2021). Destination image in Uzbekistan: heritage of the Silk Road and nature experience as the core of an evolving Post Soviet identity. Service Industries Journal, 41(7-8), 446-461
Open this publication in new window or tab >>Destination image in Uzbekistan: heritage of the Silk Road and nature experience as the core of an evolving Post Soviet identity
2021 (English)In: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 41, no 7-8, p. 446-461Article in journal (Refereed) Published
Abstract [en]

The purpose of this research is to analyze the destination image of Uzbekistan presented by the DMO and the destinations images emerging from user generated content in social media posts. In this study, promotional images and user-generated images on the platform Instagram were examined by using content-semiotic analysis. The main findings show that the destination image of Uzbekistan is dominated by heritage and reference to ancient cultural traditions of the region. However, the image represented through user generated content on Instagram is more diverse and to a larger extent depict the destination through natural heritage and experiences in the natural landscape. Furthermore, Uzbekistan is concurrently trying to create a post-Soviet identity through a focus on its history prior to the Soviet past, with focus on heritage of the Great Silk Road which highlight that destination image construction is related to geo-political processes in society which includes contestations of national identity.

Place, publisher, year, edition, pages
Routledge, 2021
Keywords
destination image, content-semiotic analysis, post-Soviet identity, tourism representations, the Great Silk Road, Uzbekistan
National Category
Human Geography
Research subject
Research Profiles 2009-2020, Complex Systems – Microdata Analysis
Identifiers
urn:nbn:se:oru:diva-116799 (URN)10.1080/02642069.2018.1519551 (DOI)000652967900001 ()2-s2.0-85053419137 (Scopus ID)
Available from: 2024-10-29 Created: 2024-10-29 Last updated: 2024-10-31Bibliographically approved
Heldt Cassel, S., Duncan, T. & Thulemark, M. (2021). Hosts, hospitality workers and sex trafficking in the platform economy. In: : . Paper presented at 29th Nordic Symposium on Tourism and Hospitality Research, Akureyri, Iceland, September 21-23, 2021.
Open this publication in new window or tab >>Hosts, hospitality workers and sex trafficking in the platform economy
2021 (English)Conference paper, Oral presentation with published abstract (Other academic)
National Category
Peace and Conflict Studies Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:oru:diva-116820 (URN)
Conference
29th Nordic Symposium on Tourism and Hospitality Research, Akureyri, Iceland, September 21-23, 2021
Available from: 2024-10-24 Created: 2024-10-24 Last updated: 2025-02-20Bibliographically approved
Heldt Cassel, S. (2021). Identity Construction in Relation to Niche Events: Images of Landsmót in Social Media. In: K. Dashper; G. Helgadottir; I. Sigurdadottir (Ed.), Humans, Horses and Event Management: (pp. 121-134). Wallingford: CABI Publishing
Open this publication in new window or tab >>Identity Construction in Relation to Niche Events: Images of Landsmót in Social Media
2021 (English)In: Humans, Horses and Event Management / [ed] K. Dashper; G. Helgadottir; I. Sigurdadottir, Wallingford: CABI Publishing, 2021, p. 121-134Chapter in book (Refereed)
Place, publisher, year, edition, pages
Wallingford: CABI Publishing, 2021
Keywords
events, identity constructions, place, social media
National Category
Human Geography
Identifiers
urn:nbn:se:oru:diva-116805 (URN)9781789242751 (ISBN)
Available from: 2024-10-29 Created: 2024-10-29 Last updated: 2024-10-31Bibliographically approved
Projects
Sustainable rural housing – a review of current knowledge on housing access and social dynamics [2022-00020_Formas]; Uppsala University
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-4919-4462

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