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Islam, M. S. (2026). Institutional Fragility and Cross-Border Cyber Risk in Financial Systems: Insights from the 2016 Bangladesh Bank Heist. Computers, 15(7), Article ID 432.
Open this publication in new window or tab >>Institutional Fragility and Cross-Border Cyber Risk in Financial Systems: Insights from the 2016 Bangladesh Bank Heist
2026 (English)In: Computers, E-ISSN 2073-431X, Vol. 15, no 7, article id 432Article in journal (Refereed) Published
Abstract [en]

This paper investigates how institutional fragilities shape cross-border cyber risk in financial systems, using the 2016 Bangladesh Bank heist as an illustrative case from a developing-country context. Drawing on a scoping review of the multidisciplinary literature on cybersecurity governance, financial cybercrime, and cross-border cyber risk, combined with an exploratory case study, the Bangladesh Bank heist is explored through a multi-level analytical lens encompassing macro-level institutional and geopolitical factors, meso-level ecosystem interdependencies, and micro-level organizational vulnerabilities. The analysis suggests that the 2016 heist was not solely a technical intrusion but was also associated with broader governance, regulatory, infrastructural, and organizational weaknesses. Fragmented governance arrangements, digital dependencies, limited operational resilience, inadequate cybersecurity controls, and human-factor vulnerabilities emerged as important dimensions of risk. Comparison with selected incidents from other developing and emerging economies indicates that similar patterns may occur across different institutional settings, although their manifestation remains context dependent. Rather than advancing a general theory, the highlights the importance of strengthening governance capacity, regulatory coordination, and cyber resilience within globally interconnected financial systems.

Place, publisher, year, edition, pages
MDPI, 2026
Keywords
cybersecurity, developing countries, Bangladesh Bank heist, cross-border risks, cybersecurity governance, institutional fragility, financial cybercrime
National Category
Information Systems, Social aspects
Research subject
Business Studies; Informatics
Identifiers
urn:nbn:se:oru:diva-129907 (URN)10.3390/computers15070432 (DOI)001831603100001 ()
Note

The Open access publication funding was supported by the Office of Research & Innovation at Alfaisal University.

Available from: 2026-07-07 Created: 2026-07-07 Last updated: 2026-09-01Bibliographically approved
Riahi, E. & Islam, M. S. (2025). Employees' information security awareness (ISA) in public organisations: insights from cross-cultural studies in Sweden, France, and Tunisia. Behavior and Information Technology, 44(1), 79-101
Open this publication in new window or tab >>Employees' information security awareness (ISA) in public organisations: insights from cross-cultural studies in Sweden, France, and Tunisia
2025 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 44, no 1, p. 79-101Article in journal (Refereed) Published
Abstract [en]

The dominance of national culture in organisational environments has been widely acknowledged. This study aims to explore the impact of national culture on information security awareness by examining cultural characteristics in the public sector. Drawing on Hofstede's model, a literature review was conducted to analyze existing knowledge and identify cultural traits in selected countries. Empirical data were collected through semi-structured interviews conducted in Sweden, France, and Tunisia. The data were analyzed using the Human Aspects of Information Security (HAIS) model, revealing distinct patterns and emphasising the role of culture in shaping behaviours. The findings underscore the importance of involving Swedish employees in the policy design process to effectively enhance information security awareness. For French employees, it was found that learning from past experiences and respecting hierarchical structures are crucial factors in raising awareness. Conversely, in Tunisia, information security initiatives should take into account the social and relational aspects to promote awareness effectively. These insights provide valuable guidance to managers in multinational organisations, enabling them to comprehend the underlying forces and dynamics in countries with similar characteristics.

Place, publisher, year, edition, pages
Taylor & Francis, 2025
Keywords
cross-cultural study, Hofstede's national culture model, information security behaviour, Tunisia, Sweden, France
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-111549 (URN)10.1080/0144929X.2024.2311734 (DOI)001155437300001 ()2-s2.0-85184234131 (Scopus ID)
Available from: 2024-02-14 Created: 2024-02-14 Last updated: 2025-01-30Bibliographically approved
Islam, M. S. & Ferrer, M. A. (2025). Unlocking the Cashless Shift: Retailers’ Adoption of Digital Payment Systems in Emerging Markets. Journal of Theoretical and Applied Electronic Commerce Research, 20(4), 359-395
Open this publication in new window or tab >>Unlocking the Cashless Shift: Retailers’ Adoption of Digital Payment Systems in Emerging Markets
2025 (English)In: Journal of Theoretical and Applied Electronic Commerce Research, E-ISSN 0718-1876, Vol. 20, no 4, p. 359-395Article in journal (Refereed) Published
Abstract [en]

Retailers play a pivotal role in advancing digital commerce in emerging markets, yet their adoption of digital payment systems remains inconsistent. Drawing on the Technology–Organization–Environment (TOE) framework, this study examines how technologica lreadiness, organizational capability, and environmental influences shape retailers’ adoption behavior in Saudi Arabia. Survey data from retailers in Riyadh indicates that transaction speed, convenience, and perceived usefulness function as key enablers, while transaction fees, limited digital skills, and security concerns act as barriers. Although institutional trust and supportive government initiatives encourage adoption, many retailers remain unaware of formal compliance expectations, illustrating a pattern of compliance without awareness. To account for this dynamic, the TOE framework is extended by incorporating regulatory literacy and institutional trust as contextual dimensions. The study therefore offers theoretical refinement to TOE in policy-driven adoption settings and provides practical implications for improving merchant training, usability support, and regulatory communication to better sustain digital payment usage in emerging digital commerce ecosystems.

Place, publisher, year, edition, pages
MDPI, 2025
Keywords
digital payment systems, retailers, fintech adoption, technology–organization– environment (TOE) framework, institutional trust, digital transformation, emerging markets, Saudi Arabia
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-125801 (URN)10.3390/jtaer20040359 (DOI)001646796200001 ()2-s2.0-105025751209 (Scopus ID)
Available from: 2025-12-18 Created: 2025-12-18 Last updated: 2026-01-23Bibliographically approved
Feijóo, S., Ordóñez, A., Islam, M. S., Gao, S., Zapletalová, Š., Isorna, M. & Rial, A. (2024). A Comparative Analysis of Child Helplines in Europe Related to Bullying and Ethnic-Cultural Bullying. In: Hildegunn Fandrem; James O’Higgins Norman (Ed.), International Perspectives on Migration, Bullying, and School: Implications for Schools, Refugees, and Migrants (pp. 166-176). Routledge
Open this publication in new window or tab >>A Comparative Analysis of Child Helplines in Europe Related to Bullying and Ethnic-Cultural Bullying
Show others...
2024 (English)In: International Perspectives on Migration, Bullying, and School: Implications for Schools, Refugees, and Migrants / [ed] Hildegunn Fandrem; James O’Higgins Norman, Routledge, 2024, p. 166-176Chapter in book (Refereed)
Abstract [en]

The objective of this chapter was to examine the characteristics of child helplines in relation to bullying, with a particular emphasis on ethnic-cultural bullying within the broader European setting. Data was collected from 18 countries, resulting in insights pertaining to 69 helplines. Finland and Germany emerged from the analysis as having the highest number of helplines, while countries such as Bosnia and Herzegovina, Cyprus, Macedonia, and Turkey had a limited number of options available. Helplines were accessible through various channels, including phone calls, text messages, and emails. However, the majority of helplines were not exclusively dedicated to addressing bullying; instead, they encompassed a broader spectrum of issues affecting children. Moreover, none of the identified helplines were specifically tailored to tackle ethnic-cultural bullying. The findings underscore the need for collaborative endeavours between helpline organizations and the scientific community to enhance responses to bullying, particularly in the context of peer violence associated with ethnicity or culture.

Place, publisher, year, edition, pages
Routledge, 2024
Series
Routledge Research in Crises Education
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-117807 (URN)2-s2.0-85209849591 (Scopus ID)9781032571331 (ISBN)9781032574035 (ISBN)9781003439202 (ISBN)
Available from: 2024-12-16 Created: 2024-12-16 Last updated: 2025-01-14Bibliographically approved
Issaoui, A., Örtensjö, J. & Islam, M. S. (2023). Exploring the General Data Protection Regulation (GDPR) compliance in cloud services: Insights from Swedish public organizations on privacy compliance. Future Business Journal, 9(1), Article ID 107.
Open this publication in new window or tab >>Exploring the General Data Protection Regulation (GDPR) compliance in cloud services: Insights from Swedish public organizations on privacy compliance
2023 (English)In: Future Business Journal, E-ISSN 2314-7210, Vol. 9, no 1, article id 107Article in journal (Refereed) Published
Abstract [en]

The adoption of cloud services offers manifold advantages to public organizations; however, ensuring data privacy during data transfers has become increasingly complex since the inception of the General Data Protection Regulation (GDPR). This study investigates privacy concerns experienced by public organizations in Sweden, focusing on GDPR compliance. A qualitative interpretative approach was adopted, involving semi-structured interviews with seven employees from five public organizations in Sweden. Additionally, secondary data were gathered through an extensive literature review. The collected data were analyzed and classified using the seven privacy threat categories outlined in the LINDDUN framework. The key findings reveal several significant privacy issues when utilizing public cloud services, including unauthorized access, loss of confidentiality, lack of awareness, lack of trust, legal uncertainties, regulatory challenges, and loss of control. The study underscores the importance of implementing measures such as anonymization, pseudonymization, encryption, contractual agreements, and well-defined routines to ensure GDPR compliance. The findings emphasize the importance of implementing measures such as anonymization, pseudonymization, encryption, contractual agreements, and well-defined routines to ensure GDPR compliance. Furthermore, this research highlights the critical aspect of digital sovereignty in addressing privacy challenges associated with public cloud service adoption by public organizations in Sweden.

Place, publisher, year, edition, pages
Springer, 2023
Keywords
Public cloud, GDPR, Public organizations, LINDDUN, Information privacy, Sweden
National Category
Information Systems, Social aspects Information Systems, Social aspects Information Systems
Identifiers
urn:nbn:se:oru:diva-110382 (URN)10.1186/s43093-023-00285-2 (DOI)001125061100001 ()
Available from: 2023-12-15 Created: 2023-12-15 Last updated: 2025-02-17Bibliographically approved
Khando, K., Islam, M. S. & Gao, S. (2023). Factors Influencing Merchants’ Adoption of Cashless Payment Systems in Sweden. In: Marijn Janssen; Luiz Pinheiro; Ricardo Matheus; Fernanda Frankenberger; Yogesh K. Dwivedi; Ilias O. Pappas; Matti Mäntymäki (Ed.), New Sustainable Horizons in Artificial Intelligence and Digital Solutions: 22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2023, Curitiba, Brazil, November 9–11, 2023, Proceedings. Paper presented at 22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society (I3E 2023), Curitiba, Brazil, November 9-11, 2023. Springer
Open this publication in new window or tab >>Factors Influencing Merchants’ Adoption of Cashless Payment Systems in Sweden
2023 (English)In: New Sustainable Horizons in Artificial Intelligence and Digital Solutions: 22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2023, Curitiba, Brazil, November 9–11, 2023, Proceedings / [ed] Marijn Janssen; Luiz Pinheiro; Ricardo Matheus; Fernanda Frankenberger; Yogesh K. Dwivedi; Ilias O. Pappas; Matti Mäntymäki, Springer, 2023Conference paper, Published paper (Refereed)
Abstract [en]

Sweden is practically becoming a cashless society and possesses a clear sign of future competitiveness in cashless payment which has a wider impact on businesses and society at large. However, according to the existing research, there is a lack of comprehensive understanding of how this cashless society has shaped up and how such competitiveness can be sustained over time. There has been much research on consumer adoption of cashless payment systems, but the research on adoption by merchants is scant. Thus, considering the critical role they play in the cashless payment ecosystem, this study aims to understand the factors influencing the adoption of cashless payment systems from Swedish merchants’ perspective. The study used qualitative thematic analysis to identify seven factors: convenience, cost, trust, risks, norm, regulation, and customer preference. The findings contribute to limited knowledge of cashless payment systems in the context of Sweden and can be transferable to other countries.

Place, publisher, year, edition, pages
Springer, 2023
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 14316
Keywords
Cashless Payment Systems, Adoption Factors, Swedish Merchants, Thematic Analysis, Cashless Society
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-110184 (URN)10.1007/978-3-031-50040-4_27 (DOI)2-s2.0-85180549406 (Scopus ID)9783031500398 (ISBN)9783031500404 (ISBN)
Conference
22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society (I3E 2023), Curitiba, Brazil, November 9-11, 2023
Available from: 2023-12-12 Created: 2023-12-12 Last updated: 2026-03-09Bibliographically approved
Kamil, Y., Lund, S. & Islam, M. S. (2023). Information security objectives and the output legitimacy of ISO/IEC 27001: Stakeholders’ perspective on expectations in private organizations in Sweden. Information Systems and E-Business Management, 21(3), 699-722
Open this publication in new window or tab >>Information security objectives and the output legitimacy of ISO/IEC 27001: Stakeholders’ perspective on expectations in private organizations in Sweden
2023 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 21, no 3, p. 699-722Article in journal (Refereed) Published
Abstract [en]

Organizations use the ISO/IEC 27001 standard to establish an information security management system (ISMS). This standard outlines specific security measures and requirements that organizations can implement to effectively manage their information assets. However, the effectiveness of the standard’s problem-solving capabilities has raised some questions. Consequently, there is a continuous development of new governance methods that demand fresh approaches to validate security operations and measures. In light of this, research is being conducted to examine the application and impact of ISO/IEC 27001, as well as to analyze the challenges and knowledge gaps through theoretical perspectives. By employing stakeholder theory, the focus shifts towards integrating business and social issues and exploring how non-business pressures can influence stakeholder motivations in implementing standards. Additionally, it investigates the impact of these standards on an organization’s reputation, performance, and operations. Therefore, the objective of this study is to investigate the output legitimacy of ISO/IEC 27001 from the perspective of stakeholder expectations. To accomplish this, an interview-based study was conducted, involving relevant stakeholders engaged in information security management within private organizations in Sweden. The findings reveal eight key information security objectives. The results indicate that the level of output legitimacy of the standard varies across these objectives, ranging from high to medium to low. To achieve a high level of output legitimacy for ISO/IEC 27001, stakeholders must understand that the standard is not solely a technical document. Furthermore, stakeholders need to possess the appropriate knowledge and skills in information security to effectively navigate their work while leveraging the support provided by the standard.

Place, publisher, year, edition, pages
Springer, 2023
Keywords
ISO/IEC 27001, Output legitimacy, Stakeholder theory, Information security standard, Private organizations, Sweden
National Category
Information Systems
Identifiers
urn:nbn:se:oru:diva-107851 (URN)10.1007/s10257-023-00646-y (DOI)001051476100001 ()2-s2.0-85168438369 (Scopus ID)
Funder
Örebro University
Available from: 2023-08-26 Created: 2023-08-26 Last updated: 2023-11-16Bibliographically approved
Islam, M. S., Wistrand, K. & Gao, S. (2023). Learners and their learning environment in Swedish higher education: Challenges in computer-mediated learning during COVID-19. Nordic Journal of Digital Literacy, 18(1), 35-47
Open this publication in new window or tab >>Learners and their learning environment in Swedish higher education: Challenges in computer-mediated learning during COVID-19
2023 (English)In: Nordic Journal of Digital Literacy, E-ISSN 1891-943X, Vol. 18, no 1, p. 35-47Article in journal (Refereed) Published
Abstract [en]

This paper aims at investigating the issues and challenges experienced by remote learning among the students of higher education in the context of Sweden during COVID-19. The pandemic situation influenced the emergence of a new learning context and the effectiveness of the computer-mediated remote learning from the sudden transition of traditional approaches poised many interesting issues. The empirical part of the study was based on a web-based survey conducted among 1767 anonymous students studied at 30 higher educational institutions in Sweden during the pandemic period in mid-2020. The results are presented in line with Zimmerman’s (2000) triadic (personal, environmental and behavioural) forms of self-regulation. The survey indicated that the perceived worries students experienced were oriented towards the students’ own personal situation, and future possibilities rather than the general state and welfare of the global society. The fast transition to online classes and seminars led to a lot of students being worried about their abilities to maintain efficiency in their studies. The findings of this study could provide refined insights into the issues that we should have in mind while formulating strategies for effective remote learning in such a changing environment during a crisis period not only in Sweden but also in some international contexts.  

Place, publisher, year, edition, pages
Norway: Universitetsforlaget, 2023
Keywords
COVID-19, Remote learning, Self-regulated learning, Higher education, Sweden
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-102638 (URN)10.18261/njdl.18.1.4 (DOI)000980732700004 ()2-s2.0-85156194280 (Scopus ID)
Available from: 2022-12-10 Created: 2022-12-10 Last updated: 2023-07-24Bibliographically approved
Khando, K., Islam, M. S. & Gao, S. (2023). The Emerging Technologies of Digital Payments and Associated Challenges: A Systematic Literature Review. Future Internet, 15(1), 1-21
Open this publication in new window or tab >>The Emerging Technologies of Digital Payments and Associated Challenges: A Systematic Literature Review
2023 (English)In: Future Internet, E-ISSN 1999-5903, Vol. 15, no 1, p. 1-21Article, review/survey (Refereed) Published
Abstract [en]

The interplay between finance and technology with the use of the internet triggered the emergence of digital payment technologies. Such technological innovation in the payment industry is the foundation for financial inclusion. However, despite the continuous progress and potential of moving the payment landscape towards digital payments and connecting the population to the ubiquitous digital environment, some critical issues need to be addressed to achieve a more harmonious inclusive and sustainable cashless society. The study aims to provide a comprehensive literature review on the emerging digital payment technologies and associated challenges. By systematically reviewing existing empirical studies, this study puts forward the state-of-the-art classification of digital payment technologies and presents four categories of digital payment technologies: card payment, e-payment, mobile payment and cryptocurrencies. Subsequently, the paper presents the key challenges in digital payment technologies categorized into broad themes: social, economic, technical, awareness and legal. The classification and categorization of payment technologies and associated challenges can be useful to both researchers and practitioners to understand, elucidate and develop a coherent digital payment strategy.

Place, publisher, year, edition, pages
Basel, Switzerland: MDPI, 2023
Keywords
digital payment technology, digital payment system, mobile payment, e-payment, cryptocurrency, card payment, challenges, systematic review
National Category
Information Systems, Social aspects Information Systems, Social aspects
Research subject
Informatics; Business Studies
Identifiers
urn:nbn:se:oru:diva-102880 (URN)10.3390/fi15010021 (DOI)000915189200001 ()2-s2.0-85146796685 (Scopus ID)
Available from: 2022-12-31 Created: 2022-12-31 Last updated: 2026-03-09Bibliographically approved
Chang, W.-L., Islam, M. S., Wu, S.-W. & Tsai, H.-L. (2022). Factors influencing the Return on Investment of Initial Coin Offerings (ICOs): Exploration of ICO companies. NMIMS Management Review, 30(5), 65-80
Open this publication in new window or tab >>Factors influencing the Return on Investment of Initial Coin Offerings (ICOs): Exploration of ICO companies
2022 (English)In: NMIMS Management Review, ISSN 0971-1023, Vol. 30, no 5, p. 65-80Article in journal (Refereed) Published
Abstract [en]

Purpose: This research, therefore, examines internal as well as external factors that may influence ICO’s return on investment (ROI) by collecting data from 100 ICO companies with positive ROI between 2018 and 2020.

Design/Methodology/Approach: Overall, this is mixed-method research. Based on a literature review a conceptual research model has been proposed which includes internal and external factors ( incl. 9 hypotheses) that affect ICO ROI. A multiple regression analysis was employed to examine the causal relationships in the proposed research model.

Findings: The results indicate that internal factors such as publication of source codes on GitHub, relevant ICO expert ratings, ETH platform usage, and pre-ICO processes and external factors such as Google search data and number of tweets positively influence ICO ROI. The findings reveal that expert ratings and the number of tweets are the most critical internal and external factors.

Practical Implications & value: The findings and suggestions provided in this study will help the relevant investors for increasing public trust in the ICO market and enhancing investors' interest in this are areas of investment.

Place, publisher, year, edition, pages
Mumbai, India: School of Business Management, Narsee Monjee Institute of Management Studies, Mumbai, 2022
Keywords
Financial technology, Cryptocurrency, Initial Coin Offering, Return on investment
National Category
Business Administration Information Systems, Social aspects
Research subject
Business Studies; Informatics
Identifiers
urn:nbn:se:oru:diva-102639 (URN)000932390900004 ()
Available from: 2022-12-10 Created: 2022-12-10 Last updated: 2024-06-03Bibliographically approved
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