Open this publication in new window or tab >>2025 (English)In: Frontiers in Rehabilitation Sciences, E-ISSN 2673-6861, Vol. 6, article id 1573753Article in journal (Refereed) Published
Abstract [en]
Purpose: The purpose of this study is to identify what factors influence user satisfaction with vocational rehabilitation services among service users in a Swedish context.
Methods: In a randomized control trial, ordinal logistic regression was applied to a dataset of 631 completed questionnaires about the support provided in three different vocational rehabilitation programmes in Sweden—Supported Employment, Case Management and Regular Vocational Rehabilitation.
Results: The factors Person-centeredness, Trust in Support Persons, and Experience that the activities help with getting a job were significant factors of satisfaction among service users. The ordinal logistic regression model explained between 34.3% and 49.9% of the variance in the material, depending on the pseudo R2-measure used.
Conclusions: Service users who experience vocational support as person-centered, experienced trust in their support persons and that vocational rehabilitation activities help with getting a job are more satisfied with the vocational rehabilitation services than are other service users, independent of the vocational rehabilitation models used. Therefore, a person-centered approach is relevant to include in models’ development and service design of vocational rehabilitation.
Place, publisher, year, edition, pages
Frontiers Media S.A., 2025
Keywords
vocational rehabilitation, service user satisfaction, supported employment, case management, person-centered rehabilitation, disability
National Category
Other Social Sciences not elsewhere specified
Research subject
Disability research
Identifiers
urn:nbn:se:oru:diva-121527 (URN)10.3389/fresc.2025.1573753 (DOI)001507496700001 ()2-s2.0-105008008566 (Scopus ID)
Funder
EU, Horizon 2020, 101026526Swedish Social Insurance Agency
Note
This research received financial support from the Swedish Social Insurance Agency and the Swedish Public Employment Service, for the data collection. For the preparation of the manuscript, the project has received funding from the European Union’s Horizon 2020 research and innovation programme under the Marie Sklodowska-Curie grant agreement No 101026526.
2025-06-112025-06-112026-01-23Bibliographically approved