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Crisis Communication in Public Organisations
Försvarshögskolan, Stockholm, Sweden.
Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap.ORCID-id: 0000-0001-7602-0225
2020 (engelsk)Inngår i: Crisis Communication / [ed] Finn Frandsen, Winni Johansen, Walter de Gruyter, 2020, s. 419-438Kapittel i bok, del av antologi (Fagfellevurdert)
Abstract [en]

In managing and communicating crises, the responsibilities of government far exceed those of private organizations. This chapter is therefore taking a closer look at the ability of public organizations to handle a crisis. This chapter introduces frames for public administration and public communication management as a starting point for the understanding of public organizations’ practice of crisis communication. It also pays attention to how the emergence of networks and use of social media affect public organizations’ crisis communication. From these viewpoints, the chapter presents both practical and normative challenges for future crisis communication work in public organizations, 

sted, utgiver, år, opplag, sider
Walter de Gruyter, 2020. s. 419-438
Serie
Handbooks of Communication Science [HoCS] ; 23
Emneord [en]
crisis comunication, private organizations, public administration models, public organizations
HSV kategori
Forskningsprogram
Medie- och kommunikationsvetenskap
Identifikatorer
URN: urn:nbn:se:oru:diva-85446DOI: 10.1515/9783110554236ISBN: 9783110554236 (digital)OAI: oai:DiVA.org:oru-85446DiVA, id: diva2:1464362
Tilgjengelig fra: 2020-09-05 Laget: 2020-09-05 Sist oppdatert: 2025-02-07bibliografisk kontrollert

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