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An observational pilot study: Prevalence and cost of high frequency emergency department users at Örebro University Hospital, Sweden
Örebro University, School of Medical Sciences. Örebro University Hospital. Division of Emergency Medicine, University of Toronto, Toronto, Ontario, Canada; Sunnybrook Health Sciences Center, Toronto, Ontario, Canada.ORCID iD: 0000-0001-7740-9558
Örebro University, School of Medical Sciences. Centre for Clinical Research Sörmland/Uppsala University, Mälarsjukhuset, Eskilstuna, Sweden.ORCID iD: 0000-0002-6738-8615
Health and Medical Care Administration, Örebro County Council, Örebro, Sweden.
Örebro University, School of Medical Sciences.ORCID iD: 0000-0003-3290-4111
2022 (English)In: PLOS ONE, E-ISSN 1932-6203, Vol. 17, no 9, article id e0274622Article in journal (Refereed) Published
Abstract [en]

BACKGROUND: There is little research on high frequency emergency department users (HEDU) in Sweden. We aim to determine the prevalence and costs of HEDU compared to non-HEDU at Örebro University Hospital (ÖUH). Additionally, we will determine the factors and outcomes associated with being a HEDU.

METHODS: This was a retrospective, observational cohort study of ED patients presenting to ÖUH, Sweden between 2018-19. Analyses used electronic registry, ambulance, and cost data. The definition for HEDU was ≥4 visits/year. HEDUs were categorized further into Repeat, High and Super HEDU with 4-7, 8-18 and ≥19 visits/year, respectively. We used multivariable logistic regression to determine the adjusted odds ratios for factors and outcomes between HEDU and non-HEDU.

FINDINGS: Of all ÖUH ED patients, 6.1% were HEDU and accounted for 22.4% of ED visits and associated costs. Compared to the mean cost of non-HEDU, the Repeat, High and Super HEDU were more costly by factors of 4, 8 and 27, respectively. The HEDUs were more likely to be male, self-referred, present with abdominal pain, arrive by ambulance, at night and from the Örebro municipal region. Super HEDU were more likely to be of adult age and assigned lower acuity scores. HEDU were more likely to be directed to the surgical zone, less likely to receive radiologic imaging or achieve a 4-hr time target. In contrast to the Repeat and High HEDU, Super HEDU were less likely to be admitted, but more likely to leave without being seen.

CONCLUSION: ÖUH has a HEDU population with associated factors and outcomes. They account for a substantial proportion of ED costs compared to non-HEDU.

Place, publisher, year, edition, pages
Public Library of Science (PLoS), 2022. Vol. 17, no 9, article id e0274622
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:oru:diva-101418DOI: 10.1371/journal.pone.0274622ISI: 000892087100092PubMedID: 36107928Scopus ID: 2-s2.0-85137925501OAI: oai:DiVA.org:oru-101418DiVA, id: diva2:1698391
Available from: 2022-09-23 Created: 2022-09-23 Last updated: 2026-04-22Bibliographically approved
In thesis
1. Emergency department flow: patterns, predictors and patient outcomes
Open this publication in new window or tab >>Emergency department flow: patterns, predictors and patient outcomes
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Background: Emergency departments (EDs) must balance timely care, safety, and resource utilization. Emergency department length of stay (EDLOS) is widely used as a proxy for ED performance, yet it primarily reflects elapsed time whose clinical meaningfulness depends on patient case-mix and context. Aim: The overall aim was to develop a deeper understanding of patient flow in Swedish EDs, with particular focus on process determinants of EDLOS and on patient groups at greatest risk of poor outcomes. Methods: Four studies were undertaken. Study I was a concept analysis of “long EDLOS”. Study II was a retrospective observational study of 222,047 ED visits from two hospitals, estimating the impact of input-, throughput and output factors on EDLOS. Study III examined high‑frequency ED users (HEDU) at a university hospital (121,403 visits), assessing prevalence, costs, and process outcomes. Study IV linked national registries across 5,049,641 ED visits from 15 sites (2015–2023) to analyse associations between EDLOS and adverse outcomes. Results: Long EDLOS is often used as a proxy for other phenomena. Throughput processes were the dominant factors impacting EDLOS. HEDU comprised 6.1% of patients but accounted for 22.4% of visits and a disproportionate share of costs. In Study IV, absolute EDLOS displayed a non‑linear association with mortality, with elevated risk at very short stays. Patients with non‑specific complaints were vulnerable to extended EDLOS. Conclusions: EDLOS is a useful metric, but when dichotomized, blunt and imprecise. Patient flow in the ED is not necessarily a reflection of levels of crowding and access block. Deviations from the expected EDLOS — whether longer or shorter — better predict adverse out-comes than absolute duration, highlighting the need for contextualised patient-centred performance metrics.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2026. p. 87
Series
Örebro Studies in Medicine, ISSN 1652-4063 ; 352
Keywords
emergency department, patient flow, ED length of stay (EDLOS), frequent users, mortality, unplanned revisits, registry linkage
National Category
Surgery
Identifiers
urn:nbn:se:oru:diva-127778 (URN)9789175297637 (ISBN)9789175297644 (ISBN)
Public defence
2026-05-08, Örebro universitet, Campus USÖ, Tidefeltsalen, Södra Grev Rosengatan 32, Örebro, 09:15 (English)
Opponent
Supervisors
Available from: 2026-03-05 Created: 2026-03-05 Last updated: 2026-04-22Bibliographically approved

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Cheng, IvyAndersson, JonasKurland, Lisa

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