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Digital transformation impacts organisational change in the role of accountants and auditors: an exploratory study
Westminster Business School, University of Westminster, London, UK.
Birkbeck Business School, Birkbeck University of London, London, UK.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-3722-6797
Department of Business and Law, Buckinghamshire New University, High Wycombe, UK.
2025 (English)In: Journal of Organizational Change Management, ISSN 0953-4814, E-ISSN 1758-7816Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: This study explores the impact of artificial intelligence (AI) on accounting and auditing professionals as businesses navigate digital transformation.

Design/methodology/approach: A qualitative research approach was adopted, analysing data from 10 podcasts and 17 semi-structured interviews using NVivo software. Key themes were identified to provide insights into AI's influence on organisational change in accounting practices.

Findings: The research constructs a thematic framework comprising three aggregate dimensions: triggers of digital transformation in accounting practices, opportunities and challenges in transforming accounting practices, and changing routines for accounting professionals. The results are further interpreted using Lewin's 3-Step Model of Organisational Change to comprehend the impact of AI and understand how accountants can adapt to these technological changes to sustain their practices.

Originality/value: This study provides a good understanding of the social shifts towards utilising AI in increasingly automating accounting tasks, reshaping professional roles and creating both opportunities and challenges. AI enhances efficiency in bookkeeping, reporting, auditing and risk analysis but also raises concerns about data integrity and trust. Blockchain technology emerges as a potential solution, enhancing transparency, security and reliability in AI-enabled accounting systems. To remain relevant, accounting professionals must bridge digital skill gaps and adopt interdisciplinary collaboration. As AI continues to evolve, blockchain integration could reinforce trust and accountability, shaping the future of accounting and auditing.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2025.
Keywords [en]
Artificial intelligence, Accounting professionals, Digital transformation, Blockchain technology, Future work
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-124097DOI: 10.1108/JOCM-03-2025-0288ISI: 001576354400001OAI: oai:DiVA.org:oru-124097DiVA, id: diva2:2002916
Available from: 2025-10-02 Created: 2025-10-02 Last updated: 2025-10-02Bibliographically approved

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Gao, Shang

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