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Managers as Creators of Inertia: A Study on Digital Transformation Narratives and Inertia in the Swedish Public Sector
Örebro University, Department for Digitalisation and IT. University of Gothenburg, Gothenburg, Sweden; Swedish Center for Digital Innovation (SCDI).ORCID iD: 0000-0002-0315-7447
2025 (English)In: Proceedings of the 58th Hawaii International Conference on System Sciences, 2025, p. 1906-1915Conference paper, Published paper (Refereed)
Abstract [en]

Overcoming inertia is a top priority for managers in digital transformation; however, this study investigates how public sector managers create inertia in digital transformation through alibi narratives. Through a case study of managers in the Swedish public sector, the study analyzes how managers legitimize and reinforce stagnation rather than promoting change. Four meta-alibi narratives are identified, that facilitate managers´ understanding of the digital transformation process while simultaneously resulting in unintentional inertia. By exploring these alibi narratives, the study challenges the traditional view of managers solely as agents of change, revealing their complex role as both facilitators and impediments to digital transformation. This research provides valuable insights into the micro-level dynamics of digital transformation while highlighting the need for nuanced strategies that address the resistance within public sector organizations.

Place, publisher, year, edition, pages
2025. p. 1906-1915
Keywords [en]
Case Study, Public Sector, Digital Transformation, Inertia, Narratives
National Category
Business Administration Public Administration Studies
Identifiers
URN: urn:nbn:se:oru:diva-118724OAI: oai:DiVA.org:oru-118724DiVA, id: diva2:1929347
Conference
58th Hawaii International Conference on System Sciences (HICSS-58), Hilton Waikoloa Village, Big Island, Hawai, January 7-10, 2025
Available from: 2025-01-20 Created: 2025-01-20 Last updated: 2025-04-25Bibliographically approved

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Tinjan, Malin

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf