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Netnography to Study People with Disabilities: An Interview with Robert V. Kozinets
Stockholm Business School, Stockholm University, Stockholm, Sweden.ORCID iD: 0000-0003-2775-8148
Örebro University, Örebro University School of Business.ORCID iD: 0000-0003-1966-5830
2025 (English)In: Disability and Digital Marketing / [ed] Jonatan Södergren; Niklas Vallström, Routledge, 2025Chapter in book (Refereed)
Abstract [en]

This chapter examines the use of netnography to explore the digital lives of people with disabilities. As traditional research methods often fall short in capturing the complexity of online interactions, netnography offers a nuanced approach to understanding how digital platforms, for example, facilitate community building, coping strategies, and advocacy. Drawing on insights from netnography pioneer Kozinets, this chapter demonstrates how this methodology amplifies marginalised voices, addresses stigma, and uncovers hidden dynamics within disability communities. Ethical considerations, including data privacy and informed consent, are also discussed to ensure responsible and sensitive research practices. Netnography emerges as an indispensable tool for disability research, offering cultural insights and promoting inclusivity in an increasingly digital world. 

Place, publisher, year, edition, pages
Routledge, 2025.
Series
Routledge Studies in Marketing ; 51
National Category
Business Administration
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URN: urn:nbn:se:oru:diva-121023DOI: 10.4324/9781032691664-11ISI: 001540986300008ISBN: 9781032691664 (electronic)ISBN: 9781032690889 (print)ISBN: 9781032691664 (print)OAI: oai:DiVA.org:oru-121023DiVA, id: diva2:1958145
Available from: 2025-05-13 Created: 2025-05-13 Last updated: 2026-01-12Bibliographically approved

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