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Assessing e-services from a user perspective: A study of the Swedish electronic tax declaration.
Egowan, Ritah Ejeckenbe
Örebro University, Swedish Business School at Örebro University.
2011 (English)
Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE credits
Student thesis
Abstract [en]
E-services including electronic tax declaration are becoming trendy in Sweden. Many resources are invested in their development but evaluation from user’s perspective is limited. Sweden has big plans to become the leading internet nation by 2015. Are citizens opinion taken into consideration during such initiatives? Are the citizens satisfied with the e-services they have in place? With a sample size of 90, this paper studies the e-tax system in Sweden from six information system success variables. The DeLone and &McLean IS success model was adopted to analyze the research question “What is the user’s perception of electronic tax declaration in Sweden”. Perception in this paper means physical impression interpreted in the light of experience. Online survey method was applied and results revealed that all six variables were successful. Time factor, security concerns and convenience influence e-service usage. Elderly exclusion, adaptability and language barriers were the major problems with the e-tax system. On a whole, this paper aims at providing general contributions to e-service research in the future.
Place, publisher, year, edition, pages
2011. , p. 19
National Category
Other Computer and Information Science
Identifiers
URN:
urn:nbn:se:oru:diva-16045
ISRN: ORU-HHS/INF-AS-2011/1--SE
OAI: oai:DiVA.org:oru-16045
DiVA, id:
diva2:425220
Subject / course
Informatik
Presentation
2011-05-06, Örebro, 10:13 (English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Lagsten, Jenny
Örebro University, Swedish Business School at Örebro University.
Examiners
Hedström, Karin
Örebro University, Swedish Business School at Örebro University.
Available from:
2011-07-18
Created:
2011-06-21
Last updated:
2018-01-12
Bibliographically approved
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Cite
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
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de-DE
en-GB
en-US
fi-FI
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nn-NB
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Other locale
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